Part-time Supervisor, Food - Williamsburg, United States - Busch Gardens Williamsburg
Description
What you get to do:
You'll help lead and inspire a team to deliver great guest experiences from the get-go.
You'll model and perform the highest standards of service as you foster a positive atmosphere for everyone you come into contact with.
You will:
- Create ambassador schedules and maintains Kronos reports
- Prepare and track daily, weekly, and monthly reports
- Address complaints and resolve problems
- Supervise and train ambassadors
- Plan, assign and direct work
- Order and maintain products and supplies
- Ensure food quality, guest service, profit enhancement, ambassador satisfaction and facility sanitation commitments are maintained to standards
- Enter notifications for any needed repairs to keep facility maintained to standards
- Record the day's events in communication log
- Contact maintenance as necessary to maintain proper operation of all equipment and facility
- Maintain repair log and control labor cost
- Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws including interviewing, hiring, and training ambassadors; planning, assigning and directing work; appraising performance; rewarding and disciplining ambassadors; addressing complaints and resolving problems
- Ensure excellent guest service by responding to guest requirements, expectations and needs
- Other duties assigned
- Occasionally assist other location and areas throughout the park as needed
What it takes to succeed:
- Have an Associate's degree (A.A.) or equivalent from twoyear college or technical school; or equivalent combination of education and experience
- Have strong written and verbal communication skills
- Have strong basic math skills using whole numbers, common fractions and decimals
- Ability to compute rate, ratio, percent, and be able to create and interpret graphs
- Have working knowledge of the Microsoft Office Suite
- Able to obtain ServSafe Manager Certification upon selection
- Able to pass Alcohol training test upon selection
- Able to pass Food Handlers test and maintain valid Food Handlers card
- Able to lift 55 pounds with or without accommodations and stand for prolonged periods of time
- Able to regularly use hands and fingers, reach with hands and arms, handle, feel, stoop, crawl or kneel
- Able to handle multiple tasks and work in a fast paced environment
- Able to work indoors and in outside weather conditions (i.e., sunny, wet and/or humid conditions)
- Able to positively interact with park guests and coworkers of all ages, different ethnic/cultural backgrounds and/or language, and individuals with special needs
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