Workplace Experience Supervisor - New York, United States - CBRE

CBRE

Verified Company

New York, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Workplace Experience Supervisor - New York, NY

Job ID

Posted

07May2024
Service line
GWS Segment
Role type
Fulltime
Areas of Interest

Administrative, Building Management, Communications/Public Relations, Customer Service, Executive Management, Facilities Management, People/Human Resources, Project Management, Property Management, Sales & Leasing, Sales Support, Town Planning, Workplace Strategy

Location(s)
Manhattan - New York - United States of America, New York - New York - United States of America, New York City - New York - United States of America

About the Role:

As a CBRE Workplace Experience Supervisor, you will be responsible for supervising employees that oversee the delivery of workplace experience services.

This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You'll Do:

Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and crosstrain staff.
Maintain records of costs incurred by workplace team activities. Review invoices as needed.
Respond to customer requests and complaints about the experience services department.
Approve client materials. Ensure materials align with brand guidelines. Maintain the integrity of databases and other digital tools associated with service delivery.
Develop and maintain vendor partnerships with the intention of costsaving efforts. Assist with negotiations for contract services. Confirm that all vendors have current proof of insurance and contractual documentation.
Deliver a worldclass orientation experience to new employees. Establish new techniques to ensure the team can meet its objectives.
Always enforce safety standards with employees, clients, and vendors. Assist in the completion of the Service Business Continuity plan.
Resolve complex problems and identify appropriate approaches to existing solutions to accomplish team objectives.
May establish new techniques to ensure the team is able to meet its objectives.
Has a direct impact on the team objectives as well as the objectives of related teams.
Ensure personal and team outcomes have a positive impact on customer objectives.

What You'll Need:

High School Diploma or GED with 5+ years of jobrelated experience. Prior shift leader or supervisory experience preferred.
Indepth understanding of a range of processes, procedures, systems, and concepts within own job function and basic knowledge of related job functions required.
Requires the ability to explain complex concepts or sensitive information.
Expert knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
Excellent organizational skills with a masterlevel inquisitive mindset.

What You'll Need

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future

HS Diploma or GED required or equivalent combination of education and experience (equivalent work experience = 2 years experience for every year of higher level education).

Bachelor's degree (BA/BS) or other relevant vocational training preferred.
Minimum of 4+ years of related (e.g. Front Desk, Concierge, Hospitality, Room Management, or Customer Service) roles preferred.
Prior experience with customer service highly preferred.
Ability to comprehend, analyze, and interpret the most complex business documents. Ability to respond effectively to the most sensitive issues. Ability to write reports, manuals, speeches, and articles using distinctive style. Ability to make effective and persuasive presentations on complex topics to internal and external audiences.
Comfortable meeting and engaging with new people.
Warm and engaging demeanor. Ability to assess circumstances, empathize and offer help.
Utilize a high level of attention to detail as well as strong interpersonal skills.
Have a positive attitude and a strong sense of urgency in resolving any issues that may arise.
Requires intermediate knowledge of financial terms and principles. Ability to calculate simple figures such as percentages.
Ability to comprehend, analyze, and interpret complex documents. Ability to solve problems involving several options in situations. Requires intermediate analytical and quantitative skills.-Ability to work flexible work schedules based on office needs.
Strong problem-solving skills. Highly adaptable and flexible. Ability to work independently with little supervision.
Ability to work requiring significant walking or through other means of mobility. Ability to work in a standing position for long periods of time. Ability to reach, bend, stoop, push and/or pull and frequently lift up to 20 lbs. and occasionally lift/move up to 40 lbs.
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SCOPE OF RESPONSIBILITY
Decisions made with in-depth understanding and interpretation of procedures, company policies and business p