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Lewis Center

    Center Director - Lewis Center, United States - Sylvan Learning

    Sylvan Learning
    Sylvan Learning Lewis Center, United States

    1 week ago

    Default job background
    Description


    The Center Director is responsible for managing the overall customer experience, sales, and localmarketing strategies of the Center to achieve performance goals and grow the Center.

    The CenterDirector is also responsible for managing the day-to-day Center operations to ensure a consistent,quality educational experience for Sylvan customers while managing costs.

    He/she ensures thatpolicies and procedures are executed according to Sylvan standards. The Director manages andcoaches Center staff and serves as the principle point of contact for the Franchisee.

    ESSENTIAL JOB FUNCTIONS
    Ensures timely and high quality personal customer service response to all calls and walk-ininquiries; Ensures calls get answered during business hours
    Manages the day-to-day operation of the Center
    Meets sales and expense financial targets
    Monitors and tracks Center performance, Profit and Loss controls, revenues, expenses, and feecollection; Recommends and implements interventions to improve performance
    Selects, develops, motivates, and monitors Center staff; Conducts regular performance reviews
    Reviews all corporate communication and ensures communications flow to the Center's staff
    Supports Director of Education with ensuring good instructional management
    Confers with customers at each stage of the customer lifecycle; Directs the sales and serviceprocess throughout the customer lifecycle to keep customers enrolled
    Promotes financing options that meet the customer's needs and manages theapplication/closing process
    Manages marketing and sales activities to drive new enrollments
    Establishes and maintains collaborative relationships with teachers, educational specialists andother school administrators and parent/teacher organizations
    Conducts school visits to establish and maintain relationships with school personnel forpartnership and marketing purposes
    Ensures the professional appearance of the Center according to Sylvan standards
    Ensures adherence to established Sylvan operating standards with particular attention tostudent safety and well-being

    KNOWLEDGE REQUIRED
    Four year degree required
    A minimum of three years of customer service experience; Retail sales experience preferred
    Experience using Microsoft Office and other standard business applications used by the Center,including current social media tools
    Experience using Microsoft Word and other standard business applications used by the Center
    Knowledge of general office equipment such as copiers, printers, and office phones
    Experience using social media (Facebook, Twitter, etc.) preferred
    Familiarity with instructional technology and tablet computers preferred

    SKILLS AND ABILITIES REQUIRED
    Strong customer service, interpersonal, and communication skills; Outgoing people-orientedapproach preferred
    Proven ability to effectively use customer service and consultative sales skills to establish andbuild relationships
    Proven sales skills with a strong sense of urgency
    Proven ability to supervise, coach, and develop Center staff
    Ability to track and interpret business metrics and financial statements
    Strong analytical and problem solving skills
    Strong word processing, data entry, and other administrative skills
    Strong organizational skills; Proven ability to manage multiple tasks and be flexible
    Proven ability to communicate effectively in writing; Ability to proofread and edit copy
    Ability to work collaboratively; Strong team player
    Ability to work a flexible schedule, including evenings and weekends
    Ability to occasionally lift and/or move up to ten pounds
    The above statements are intended to describe the general nature and level of work being performed. They are not intended to be a complete list of all job responsibilities or skills, knowledge and abilitiesrequired.
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