- Connecticut
- Delaware
- Indiana
- Kansas
- Kentucky
- Maryland
- New Jersey
- Ohio
- Oklahoma
- Pennsylvania
- South Dakota
- Virginia
- Washington, DC
- West VirginiaThree (3) positions available, one for each shift. All hours are in EST.
-
Supervisor, Dispatch Operations
2 weeks ago
AAA Club Alliance Wilmington, United StatesThe Supervisor I, Dispatch Operations will oversee a team of Dispatch Associates who are responsible for communicating with AAA Members, customers, and roadside assistance providers. The Supervisor will collaborate with management to monitor and develop the performance of each As ...
-
Dispatch Operations Manager
2 weeks ago
Regency Management Services, LLC Brandywine, United StatesJob Description · Job DescriptionMidAtlantic Warehouse is seeking a Dispatch Operations Manager who will provide direction to and maintain two-way communications with all dispatchers while monitoring system performance and making adjustments where necessary to maximize on-time pe ...
-
Customer Service/dispatch Coordinator
3 weeks ago
Heritage Concrete Wilmington, United StatesHeritage Concrete has an immediate opening for a Concrete Dispatcher/Customer Service Representative in Wilmington Delaware. _Our Family Owned and Operated Company supplies ready-mix concrete to residential, commercial, industrial and government projects in Delaware, Maryland and ...
-
Summer Nutrition Program/driver
3 weeks ago
CITY OF WILMINGTON DEPT. OF PARKS AND RECREATION Wilmington, United Statesreview orders prior to delivery · - perform vehicle inspection before departing · - load delivery items safely and efficiently · - transport, unload and deliver items in a safe and secure manner to prevent damage, spoilage or loss · - adhere to time and route schedules · - naviga ...
-
Service Coordinator
3 weeks ago
Miner, LTD New Castle, United States: · **The Company** · Miner Ltd, an OnPoint Company, is an industry-leading service and equipment solutions provider with branch-based operations across the country. OnPoint Group is a fast-paced and ever-changing company and has been awarded the **Best Managed Companies** Award ...
-
Distribution Area Lead
2 weeks ago
AstraZeneca Wilmington, United StatesAre you ready to adapt and innovate at pace? AstraZeneca is seeking a Distribution Area lead for NAM for North America. This position leads a team responsible for Distribution and Warehousing for the US market. As a leader, you will manage relationships with AstraZeneca's third-p ...
-
Dedicated Account Leader
2 weeks ago
TA Dedicated, Inc. Wilmington, United States**Job Title**: Dedicated Account Leader · **Job Summary**: · We have an exciting opportunity available to join the TA Dedicated team The Dedicated Account Leader position that will challenge you in the areas of fleet management, planning and customer service. Associates in this r ...
-
Delivery Driver
1 week ago
West Springfield Auto Powered By Parts Authority Wilmington, United StatesPowered By Subcompanies: West Springfield Auto Powered By Parts Authority Overview: · ***West Springfield Auto Careers*** · ***_*YOUR FUTURE IS NOW **_** · **_ · We have immediate career opportunities for_** · **_ Delivery Drivers _** · **_at our Wilmington Location_**- West Spri ...
-
Skyline Enterprises Newcastle, United StatesWe are looking for motivated employees for over 500 different professions. And that's all over Germany. Whether experienced professionals or career starters - we offer numerous entry and further training opportunities. · At the earliest possible date, we are looking for you as a ...
-
Training for Specialist in Warehouse Logistics
3 weeks ago
ZephyrTech New Castle, United StatesMAKE THE MOST OF YOURSELFAs a specialist for warehouse logistics (m/f/d) you will control and shape important sub-processes of goods movements and handling and thus become a pioneering cornerstone of the logistics chain. You will know exactly what is happening in the warehouse an ...
-
Sales employee
3 weeks ago
Skyline Enterprises New Castle, United StatesAt AERZEN, the future awaits · Our young subsidiary, Aerzen Turbo Europe GmbH, located in Hameln, Lower Saxony, currently employs 14 employees and focuses on sales, service, engineering, assembly, and development of turbo blower units within the Europe, Middle East, and Africa (E ...
-
Adult Daycare Transportation Dispatcher
1 day ago
Keystone Quality Transport Wilmington, United StatesKeystone Quality Transport is committed to providing the best possible service to our customers. Constantly meeting and exceeding the expectations of our patients, passengers, their loved ones, the facilities which they are picked up or dropped off at, and the public at large is ...
-
Service Coordinator
1 week ago
Miner, LTD New Castle, United States: · **The Company** · Miner Ltd, an OnPoint Company, is an industry-leading service and equipment solutions provider with branch-based operations across the country. OnPoint Group is a fast-paced and ever-changing company and has been awarded the **Best Managed Companies** Award ...
-
Dispensary Associate
8 hours ago
First State Compassion Wilmington, United States**First State Compassion Job Description** · **Dispensary Associate** · **STATUS**:Hourly Non-Exempt · **SUPERVISED BY**: Dispensary Manager · **SUPERVISES**:None · **JOB CAN BE PERFORMED REMOTELY**:No · **LOCATION**: Wilmington, DE 19804 · **JOB REQUIRES TRAVEL**:As Needed · **J ...
-
Facility Manager
3 days ago
GFL Environmental Wilmington, United StatesPlan, organize, control and direct the activities of the facility operation to accomplish desired objectives in a safe and efficient manner. Provide leadership, which results in positive employee/employer relations and project a professional corporate image. Promote and manage ef ...
-
Driver Laborer
4 days ago
1-800-GOT-JUNK? New Castle, United States**DRIVERS WANTED - HIRING IMMEDIATELY - FLEXIBLE SCHEDULING** · 1-800-GOT-JUNK? is growing and looking for positive, physically fit people to join our Truck Teams in Northern Delaware. We are proud to be the World's Largest Junk Removal Service for over 30 years, known for our pr ...
-
Logistics Coordinator I
4 days ago
United States Cold Storage Inc Wilmington, United States**Who We Are**: USCS is driven to advance, innovate and serve companies seeking the best service, facilities, and logistics in the cold chain. We are employee focused, an equal employment opportunity employer and would love to have you join our team.**: · The Job Details: The Log ...
-
Delivery Driver
5 days ago
West Springfield Auto Powered By Parts Authority Wilmington, United StatesPowered By Subcompanies: West Springfield Auto Powered By Parts Authority Overview: · ***Parts Authority Careers*** · ***_*YOUR FUTURE IS NOW **_** · **_ · We have immediate career opportunities for_** · **_ Delivery Drivers _** · **_in our most successful rapidly expanding Divis ...
-
Dispatcher - Customer Service Operations
3 weeks ago
Krapf Group Lincoln University, PA, United States Full timeWant to work Monday through Friday? This field position will dispatch drivers in accordance with contract requirements and in compliance with State and Federal regulations. Support and assist the Operations Manager to provide positive representation of the Company. · provide dri ...
-
Logistics Coordinator
2 days ago
Capstone Logistics, LLC Boothwyn, United States_**Logistics Coordinator**_ · - **Located in Boothwyn, PA**_ · - **Part-Time Schedule**: · **Monday - Friday 1:00pm -7:00pm** · - **Hourly rate $19/$20** · This position is designed to communicate effectively with both vendors and customers, to ensure that deliveries are consiste ...
Supervisor, Dispatch Operations - Wilmington, United States - AAA Club Alliance
Description
The Supervisor I, Dispatch Operations will oversee a team of Dispatch Associates who are responsible for communicating with AAA Members, customers, and roadside assistance providers.
The Supervisor provides leadership, coaching and development to their assigned team ensuring that Dispatch meets or exceeds established metrics, quality and safety goals.
The Supervisor handles escalated, non-routine, and sensitive member issues and keeps management informed of outstanding department or team performance issues.
This position will work to develop Associates to ensure AAA Members and customers receive exceptional service in a manner that supports the long-term profitability of the enterprise and results in totally satisfied customers.
**This is a work from home position; however, Candidates MUST live within one of the following states to be considered:1st Shift:
Sunday, Monday, Tuesday, Thursday, Friday: 10:00 a
m - 6:00 pm2nd Shift:
Sunday, Monday, Tuesday, Thursday, Friday 2:00 p
m - 10:00 pm3rd Shift:
Sunday, Monday, Wednesday, Thursday Friday 4:00 p.m. - 12:00 a.m.
At AAA, Your Success is our Success What we can offer you:
A competitive hourly rate based upon experience and salary zoneAnnual Bonus + Annual Merit Increase EligibilityCompany provides all computer equipment to work from homeHealth & Life InsuranceNearly 4 weeks of paid time off accrued during your first year401(K) plan with company match up to 7%Tuition Reimbursement and Professional Certification Opportunities.
Paid time off to volunteer & company-sponsored volunteer events throughout the yearOther benefits include a free AAA Premier Membership, Health & Wellness Program, Health Concierge Service, and Short Term/Long Term DisabilityWhat we need from you: Education level of at least a high school diploma, Bachelor's degree preferred or commensurate work experience.
2+ years of experience in a high-volume contact center and/or dispatch environment5+ years of customer service experience1+ year of experience as a supervisor or team lead in contact center environmentSalesforce experience (required)GenCloud experience (required)Excellent communication and interpersonal relations skillsStrong written and oral communication skillsIntermediate level of proficiency with Microsoft Office (Outlook, Excel, Word, PowerPoint, Visio)Ability to multi-task, this includes ability to understand multiple products and multiple levels of benefits within each productWhat you will be doing:
Accountable to ensure Priority, unspotted and KMI (Keeps Member Informed) calls are managed, and Members are kept informed of their call status as appropriate.
Ensures Associates deliver on Member requests for roadside service assistance.Ensures Associates handle Member interactions effectively and with empathy for the situation keeping in mind at all time Member safety.
Directly handles escalated/sensitive/high risk Member, Associate interactions and situations as required either through direct Supervisor Queue or as circumstances require.
Ensures regular review and updating of PTA settings.This includes providing oversight to of calls aging, unspotted calls and ensures PTA adjustments are managedPlan, manage and monitor daily teamwork flow; manage resources to ensure all incoming and outgoing work is processed as required producing quality results.
Partners with Forecasting & Scheduling to obtain optimized schedules.Participate in interviewing and selection process for team members; conduct employee counseling sessions and disciplinary sessions; participate and recommend action regarding all other associate issues.
Implement Associate development plans including, but not limited to, scheduled weekly/monthly Team Coaching, cross training of staff, procedural review and enhancement, and identification of areas of opportunity for performance and process improvement.
Write performance appraisals, conduct performance evaluations, and establish and monitor individual and team goals in conjunction with AAA Club Alliance's strategic and business plans.
Provide backup assistance to team members as necessary; perform other duties and responsibilities, including special projects, as required.Ability to work independently, prioritizes work, and handles simultaneous assignments with success and accuracyProvide update reports by shift/hour/day as necessary.
Interpret and explain policies to peers and/or members as needed.Professionally represent the business line as needed.
Practice and promote Shared Values amongst peers.
Perform other related duties as assigned.#LI-Remote #USAAA Club Alliance (ACA) is an affirmative action - equal opportunity employer.
Our investment in Diversity, Equity, and Inclusion:
At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers.
We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals, regardless of race, color, gender, identity, veteran status, sexual orientation, physical ability or national origin, to apply.
Job Category:
Dispatch
