Receptionist - Chino Hills, United States - School Portraits by Adams Photography

School Portraits by Adams Photography Chino Hills, United States

4 weeks ago

Description

Portrait Pro Studio (Senior Division of School Portraits by Adams Photography) is now looking for new people to join our seasonal team

This seasonal term will run from June through December of 2024.

Since 2016 Portrait Pro Studio has been providing exciting and memorable senior portrait sessions for students in Southern California. Our studio employees are fun, relational and professional; creating a unique experience for each student while ensuring the highest quality portraits are delivered for every customer. As a dedicated team of customer-oriented professionals, we take pride in our work and we are currently looking for more people to join our seasonal team

Job Summary: The Receptionist is the liaison between our company and its current and potential customers. This role will effectively books appointments, solve customer issues, complaints, and inquiries. In addition, this role manages a high volume of calls and walk in customers while assisting customers with booking their senior session. Managing the front of the Studio to ensure appointments and sessions stay on time is a top priority for this position.

Essential Duties/Responsibilities:

Greet clients and customers
Check in clients and customers and assist with the check in process
Answer a high volume of phone calls
Book appointments (senior sessions)
Identify customer's needs, clarify information, research every issue and provide answers, solutions and/or alternatives.
Assist customers in online services, orders, & generate sales that develop into new customers.
Build rapport and sustainable relationships and engage customers by going the extra mile
Handle all customer complaints respectfully and professionally
Seize opportunities to up-sell sessions when they arise
Represent the company in a professional manner
Keep records of all conversations in our customer database in a comprehensible way
Assist in making reminder phone calls and sending reminder emails for appointments
Process payments
Manage front desk by effectively communicating and coordinating with the Photography to ensure sessions and appointments stay on time
File
Relay messages to the appropriate team members
Support and adhere to the uniform dress code, systems, and procedures, as well as the company Conduct Code, as prescribed in the Employee Guidelines Handbook.
Assist with other job responsibilities when necessary

Required Skills/Abilities:

Excellent verbal and written communication skills
Excellent interpersonal and customer service skills
High level of attention to detail
Customer focus and adaptability to different personality types
Ability to answer a high volume of incoming calls
Scheduling experience a plus
Strong phone and verbal communication skills along with active listening
Able to work as part of a team to carry out business objectives and operational standards
Basic computer skills with ability to learn new programs
Organized team player
Able to multi-task in a fast-paced environment, set priorities and manage time effectively
Ability to learn on the job
Outgoing, friendly, compassionate personality
Ability to work days, nights and occassional weekends
Professional demeanor and appearance

Education and Experience:

High school diploma or equivalent
Minimum two-year experience in Customer Service

Walnut, Diamond Bar, Corona, Eastvale, Chino, Pomona, Ontario, Upland, Covina, Chino Hills, Anaheim Hills

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