Jada Houston
Customer Service / Support
Services offered
Hi! I'm Jada, a licensed Esthetician of 8 years. I've went from Receptionist, Esthetician, Spa Manager, to Starbucks Barista and Teaching English as a Second Language.
Every learning curve, mishap, or detour along the way has engrained valuable skills. I’ve become adept at leadership, effective communication, and building lasting client relationships. Whether it's managing schedules, resolving conflicts, boosting sales, or making a yummy coffee I'm dedicated to enhancing everyones experience!
Experience
ESL Instructor - InTouch Language Inc. (02/2022 - Present)
Responsibilities:
- Giving both constructive & positive feedback to students.
- Managing 50+ students.
- Creating tailored lesson plans for each student.
- Manage time for each student and keep track of schedule.
Summons Administrator (08/2021-02/2022)
Responsibilities:
- High Call Volume (150 calls daily)
- Manage CRM & communicate updates with clients
- Keep record of each call & what was discussed in the call
- Used G Suite to oragnize all data & information.
Barista - Starbucks (04/2019 - 02/2020)
Responsibilities:
- Accurately take orders & keep each guest informed about any new items or promotions.
- Make food & beverages
- Handle credit card, debit card, membership card, and cash, payments.
Receptionist/Part time Esthetician/ Spa Manager - Spa at Clubsport (04/2017 - 04/2019)
Responsibilities:
- Managing Schedules
- Maintaining Cleanliness of Spa
- Conflict resolution
- Inventory
- Payroll
Education
TESOL CERTIFICATE (July 2020)
Esthetician License (May 2016)
High School Diploma (April 2015)
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Education / Training
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