Restaurant Server - Santa Monica, United States - Regent

Regent
Regent
Verified Company
Santa Monica, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

About Us:


Regent Santa Monica Beach—an IHG Hotels & Resorts (IHG) property—lands in Santa Monica in 2024 as the first destination in the Americas.

The resort will set a new standard for modern upper luxury.


Located steps from the famed Santa Monica Pier, the resort will celebrate the beauty of unexpected harmony through contrasts, delivering inspired stays through a blend of serenity and a touch of decadence.

The resort will feature sumptuous rooms and suites, along with a stunning beachfront pool deck, a destination spa, and a wellness center.

Additionally, Regent Santa Monica Beach will welcome guests for unforgettable epicurean experiences, including a restaurant concept created in collaboration with an acclaimed celebrity chef as well as a high-end artisanal marketplace.


Job Summary:


As the primary point of contact for guest interactions in the dining room, the Server is responsible for selling & serving food & beverages using their knowledge, hospitality and service skills.

Must be pleasant, conscientious and professional with excellent knowledge of food & alcoholic beverage selections.

Must be able to operate effectively as part of a team, communicate clearly, and ensure smooth service operations and quality service.


A little bit about your day:
Reporting to the Director of Restaurants and Restaurant Assistant General Manager, every day is different, but you'll mostly:

  • Promote the Restaurant Group and Regent's service philosophy and style through our people attributes.
  • Deliver exceptional hospitality to all guests, ensuring attentive, polished, and courteous service at all times.
  • Maintain pristine and wellorganized work areas.
  • Operate within the restaurant daily with efficiency, respect, friendliness, professionalism, teamwork, knowledge, patience, awareness, compassion, courtesy and initiative.
  • Understand completely all programs, procedures, standards, specifications, guidelines and training programs.
  • Displays consistent attention to detail and follow through of all restaurant policies.
  • Represents the restaurant professionally through effective communication, cooperation and relationships with all business partners.
  • Use of trolleys and carts for table side service.
  • Making and serving coffee specialty drinks.
  • Table side wine presentation and service.
  • Bussing used items and marking all table settings.

What we need from you:


  • Understand and perform job duties to the expectations of Regent Santa Monica and the restaurant Service, Food, Beverage and Wine manuals.
  • Perform all side work applicable to assigned station.
  • Participate in Pre-Shift meetings and learn new menu items.
  • Welcome all guests and ensure they receive responsive, professional and gracious service.
  • Describes dinner features as needed, including menu changes and daily additions.
  • Assisting the kitchen in expediting the service process to maintain the flow of service throughout the dining room.
  • Describes dinner features as needed (including changes and additions).
  • Answer any questions about the menu, specific food items, the wine list or any other inquiries the guest may have.
  • Liaise with support staff to always ensure communication about wants and needs of guests.
  • Understand the order taken and any changes in the menu, dietary restrictions, food allergies, and or food modifications as needed or requested by our staff
  • Aware of all upcoming orders and status of tables expecting food.
  • Always uses position numbers and proper spiels.
  • Sells and serves food and beverages.
  • After serving each course, monitors guests for satisfaction.
  • Oversees table maintenance, coordinates service at the table with fellow team members. Works with server assistants in clearing and resetting tables.
  • Works with server assistants in keeping service stations stocked with silverware, glassware, share plates, bread plates, placemats, condiments, sugar, coffee, tea, etc.
  • Makes sure that the guest's check is accurate and presented promptly with a Thank You and a Farewell Wish. Ensures that change or charge slip is returned to the guest in a timely manner.
  • Ensure that all food and products are consistently prepared and served according to the restaurant's standards.
  • Maintain a clean, safe environment in the Dining Room and all service stations.
  • Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety, and labor requirements of the restaurant employees and guests.
  • Flexible schedule, able to work evenings, weekends, and holidays
  • This position necessitates participation in a pooled tip system, where you contribute to tipping out the support staff and other essential colleagues.

What you can expect from us:
The hourly pay rate for this role is
$16.00 to $17.00, plus tips. This rate is only applicable for jobs to be performed at
Regent Santa Monica Beach. This is the lowest to highest pay scale we in good faith
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