Data Entry Specialist - Houston, United States - Watco
Description
_Job Description:
_
_ Focuses on assisting with the needs of the Account Managers to assure we are providing the best customer experience possible._- Maintain Confidentiality with all information provided.
- Follows all safety rules and policies and report any safety issues.
- Provide quality service, maintain a positive and friendly demeanor, exhibit professionalism and a strong work ethic.
- Must be able to work under pressure, meet deadlines, and have strong organizational and communication skills.
- Possess a thorough understanding of the terminals' operating capabilities and processes.
- Ability to adjust to changing operating conditions and work with a team.
- Develop and maintain clear communications with each Account Manager and Vessel Manager to understand their needs, directions, and special requirements.
- Enter Customer Releases, Inbounds, Uploads into TOS following Account Services Processes and customer specific requirements.
- Ensure all inbounds and releases are entered in a timely fashion following First In First Out except for any HOT request.
- Verify entered Customer and Account Data by reviewing, correcting, deleting, or reentering data.
- Update Data Entry Log real time for all tasks completed throughout the day.
- Assist Account Managers by reviewing Open Shipping Container Report and pulling documentation to close any open containers.
- Assist Account Managers in closing open inbound orders.
- Generate spreadsheet reports if needed.
- Must be able to work weekly and weekend on call rotation.
- Additional responsibilities as assigned by Supervisor/Manager.
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