Medical Assistant Ii - North Andover, United States - Beth Israel Lahey Health Primary Care

Beth Israel Lahey Health Primary Care

Verified Company

North Andover, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Job Type

:

Regular

Time Type

:

Full time

Work Shift

:

Day (United States of America)

FLSA Status

:

Non-Exempt

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.
We are looking for an experienced Medical assistant to perform clinical duties as well as administrative duties

Reports to:
Practice Manager or Ambulatory Practice Coordinator with input from assigned physician(s), nurses or other health care providers.

Responsible for delivering the highest quality service to patients while contributing to the smooth functioning of practice operations.

Essential Responsibilities

:

Preform administrative duties including but not limited to:

Greets patients and visitors in a manner that demonstrates courtesy, service, respect and privacy. Performs check in, registration, scheduling, and verification of demographic information according to APG policies and procedures. Utilizes computer system to register patients and ensure accuracy of demographic and fiscal data. Schedules, reschedules and cancels appointments making every effort to accommodate patient and provider needs. Obtains and enters referrals and collect co-pays. Monitors and supports patients and visitors entering and leaving the practice.

The Medical Asst.

II serves as a role model, providing support, training and sharing knowledge with other Medical Assistants, MA student externs and Practice Assistants in the practice.

Makes recommendations on how resources can be used differently and more effectively.

Identifies and resolves OSHA compliance issues, audits and maintains point of care testing and tracks test results. Participates in practice improvement initiatives. The MAII may participate in small projects under the direction of the Manager or Designee.

Greets patients and serves as a communication resource. Asks appropriate questions and solves problems.

Takes complete and accurate information from patients in person and by phone, prioritizing and communicating the information to providers appropriately.

Responds quickly and courteously to phone calls and requests. Seeks assistance from supervisor and others appropriately.

Greets patients and escorts to exam rooms. Ensures availability of x-rays, lab slips, medical records and other pertinent info. Obtains vitals, weight, blood pressure, pulse and temperature, performs EKGs, injections and/or phlebotomy, and assists providers. Performs departmental screening, lab tests and specimen collection. Implements quality control standards.

Assists with procuring medical records. Ensures patient records and relevant documents filed in the record have appropriate patient identification. Adds new medications to patient record in EMR system. Assemble records according to BIDHC/APG policy and handle requests for patient information according to established guidelines.

Required Qualifications

:

High School diploma or GED required.

Certificate 1 Medical Assistant Certificate required.

1-3 years related work experience required.

Preferred Qualifications

:

1-3 years of experience as a Medical Assistant in a primary care setting.

Competencies

:

Written Communications

:

Ability to communicate clearly and effectively in written English with internal and external customers.

Oral Communications

:

Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.

Knowledge

:

Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.

Team Work

:

Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.

Customer Service

:

Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving.

Ability to remain calm in stressful situations.

Age based Competencies

:

Employees in this job must be competent to provide patient care to the following age groups: Neonatal:Birth to 6 months, Youth: 6 months to 16 years, Young adult: 16-30 years,

Middle Age:
years, Elderly: 60 -.

Physical Nature of the Job

:

Medium work:
Exerting up to 50 pounds of force occasionally and or up to 20 pounds of force frequently. Job is physical in nature and employee needs to stand and/or move around through the majority of their shift.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more
about this requirement.

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**More than 35,000 people working together.