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    Customer Service Manager - Detroit, United States - Plum Market

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    Job Description

    Plum Market is a rising star in the Grocery Retail sector. We are devoted to offering the finest selections of All Natural, Organic, Local, and Specialty Grocery items.

    Our Team Members are dedicated to providing top-notch quality food, beverages, and grocery essentials to our Customers, aiding them in enhancing their lifestyle. We prioritize both our Team Members and Customers by providing an exceptional retail experience.

    Our Plum Market Grocery Stores mirror the diverse communities we are part of. From our Team Members to our Customers, local suppliers, and product assortment, we take pride in the inclusive culture we foster and uphold at Plum Market. If you are as excited as we are, please consider applying to explore how you can contribute.

    Perks of joining Plum Market:

    • Full-time role with 43 to 45 hours per week.
    • We offer various retail shifts to support your work-life balance.
    • An opportunity to expand your knowledge about quality food while nurturing your passion.
    • Comprehensive training programs to enhance your expertise.
    • Potential for career advancement as we are a growing enterprise.
    • Medical, dental, and vision benefits for you and your family.
    • 401k with company match after six months.
    • A fulfilling and sought-after work environment.
    • Employment is subject to a successful background check.

    Role Overview:

    The Customer Service Manager ensures top-notch execution of Customer Service at various service points within Plum Market. They are responsible for upholding service standards, resolving Customer concerns, and supervising the Front End Team Members to ensure adherence to company policies and procedures.

    Qualities we are seeking:

    • Demonstrates outstanding Guest Service.
    • Detail-oriented, organized, and committed to continuous improvement.
    • Collaborative and strives for excellence within the team.
    • Promotes inclusivity and values diverse perspectives.
    • Brings innovation and embraces new challenges.
    • Inspires others to achieve their best.

    Requirements:

    • Ability to oversee multiple Teams and product lines concurrently.
    • Flexibility to work varied shifts including nights, weekends, and holidays.
    • Excellent communication skills (verbal and written).
    • Proficiency in Microsoft Suite.
    • Physical capabilities like standing, walking, lifting, and bending as necessary for the role.

    Responsibilities:

    • Provide exceptional Customer Service.
    • Lead and guide Team Members effectively.
    • Communicate proficiently with Customers, Team Members, and Leadership.
    • Strict adherence to Plum Market policies and procedures.

    No late nights.

    Enjoy weekends and holidays off.

    hours per week.



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