Administrative Assistant/care Coordinator - San Diego, United States - Hilber Psychological Services

Description

About Us

Hilber Psychological Services is a mental health group practice providing evidenced-based psychotherapy services to children, teens, adults, couples and families who may struggle with a variety of mental health issues.

Role Overview

Administrator/Care Coordinator positively represents our practice and is a resource to our clients from their first call throughout the entirety of their treatment.

We are looking for an enthusiastic, reliable and communicative individual. This individual will undertake administrative tasks that will ensure our clients have an exemplary client service experience.

Our ideal team member will have excellent time management skills, thrive in a detailed and communicative environment, and perform the job with little to no supervision.

Responsibilities include:

• Obtain pertinent clinical, insurance and demographic information
• Assess patient needs to match patient to an appropriate provider
• Manage the intake process prior to client being scheduled for an appointment
• Follow up with the intake process and ensure charts are complete
• Assist new clients with paperwork and using the EHR
• Create and manage client records using our EHR
• Direct current client inquires to appropriate staff
• Keeping and maintaining accurate logs of clients and referrals
• Process any faxed referrals and authorizations
• Provide customer service to clients
• Assist with insurance credentialing profiles and provider updates
• Run reports and inform providers of any outstanding notes
• Communicate with Billing and Admin team
• To perform clerical duties such as photocopying, preparing labels, faxing, filing, etc.
• To conform to all HIPAA regulations and maintain strict patient confidentiality.
• Offers support and empathy to staff and clients as appropriate
• Work independently while completing all necessary tasks timely
• To report to work at the scheduled time, demonstrate consistent and regular attendance, and consistently work the duration of the scheduled shift
• Other admin duties as assigned

Key Qualities:

• Strong work ethic
• Ability to work independently
• Empathetic
• Excellent verbal and written communication skills
• Ability to multitask
• Ability to pay close attention to detail
• Ability to manage confidential information
• High level of comfort and proficiency with technology

Required Qualifications:

• High school diploma or equivalent required, Associates or Bachelor's degree strongly preferred
• Strong written and verbal communication skills.
• At least 1 year experience in customer service or administrative support role; medical office or behavioral/mental health experience preferred
• Ability to document accurately and professionally
• Excellent interpersonal skills and professional manner
• Ability to manage and schedule initial appointments
• Must be well organized and attentive to details
• Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture

Pay:
From $22.00 per hour

Expected hours: 35 per week


Benefits:

• Flexible schedule
• Health insurance

Healthcare setting:

• Outpatient
• Private practice
• Telehealth

Schedule:

• Monday to Friday

Experience:

• Customer service /

Administrative Support: 1 year (preferred)

• Admin Medical or

Mental Health: 1 year (preferred)


Work Location:
In person