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Head Teller - Fort Wayne, United States - Partners 1st Federal Credit Union
Description
:Partners 1st Federal Credit Union will provide U with a competitive hourly wage, monthly incentive pay, paid holiday and vacation, 401(k) retirement plan with company matching, weekly pay, and a professional and fun office working environment.
Are U willing to provide our members with your enthusiasm for service, integrity to become their trusted financial partner knowledge, quality teamwork and ability to apply your knowledge, skills and abilities with service and cash handling to accomplish important and meaningful work.
This position is for U if you have excellent customer service skills, prior banking experience, and can work at our branch located at our Tonkel Rd. location in Fort Wayne, IN, full-time, 35 hrs/wk with a rotating schedule of:
(Week A) Mon: 10:00am-6:15pm, Tues & Wed: 11:00am-6:15pm, Thurs: 10:00am-6:15pm, Fri: 10:30am-5:00pm
(Week B) Mon: 10:00am-6:15pm, Tues & Wed: 11:00am-6:15pm, Thurs: 8:15am-12:30pm, Fri: 10:30am-5:00pm, & Sat: 8:45am-12:15pm
Role
To assist for the accountability of all branch cash operations. Work to support branch management with teller operations, duties, and training. Aids the branch with reaching financial, operational, service and growth plans.
Major Duties and Responsibilities
25% Assists with teller operational duties, monitoring branch activity to ensure they are compliant with established credit union policies and procedures. Includes Check21 and ATM assistance.
20% Aids with the overall control and accountability for vault reconcilement and balancing under dual control. Includes replenishments, periodically audits individual cash drawers of each teller, and maintains documentation.
20% Orders and completes replenishments of the appropriate amounts and types of cash for the branch and tellers including other necessary branch supplies and orders. Maintains proper documentation of all currency received and disbursed.
20% Assists and completes branch opening and end-of-day process and month-end duties. Includes night drop verification under dual control. Prepares applicable report daily and as needed, submits to branch management for review and maintains documentation.
15% Assists with the oversight of teller operational training and duties of tellers, coordinating their work flow and assist on teller line. Ensures that all tellers handle themselves in a friendly professional manner in handling member needs.
Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
Requirements:Knowledge and Skills
Experience
Two to Five years of similar or related experience, including time spent in preparatory positions.
Education/Certifications/Licenses
A high school degree or GED is required.
Interpersonal Skills
Courtesy and tact are essential elements of the job. Work involves personal contact with customers and others inside and outside the organization, generally regarding fairly routine matters for the purposes of giving and obtaining information or instructions, updating or referring. Communications generally require shorter and not in-depth discussions.
ADA Requirements
Physical Requirements
Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 5 lbs. Must be capable of climbing / descending stairs in emergency situation. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours whenever required or requested by management. Must be capable of regular, reliable and timely attendance.
Working Conditions
Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise.
Mental and/or Emotional Requirements
Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.
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