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    Customer Service Representative - Birmingham, United States - Skelton's Heating & Cooling

    Skelton's Heating & Cooling
    Skelton's Heating & Cooling Birmingham, United States

    1 week ago

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    Description

    Overview:

    Looking to TRADE UP to a better opportunity? Skelton's Heating & Cooling is looking for a self-motivated individual with a positive attitude to join our growing and dedicated Customer Support team. The Customer Service Representative is paid hourly plus opportunity for spiffs and commissions. ?

    Why join our team:

    We care for our employees' well-being and structure our company so that our front-line employees are rewarded appropriately for their hard work.

    • Uncapped Pay Potential
    • Medical, Prescription, Dental, Vision Insurance
    • Disability and Term Life Insurance
    • Matching 401(k)
    • On-going training & development and growth opportunities
    • Paid Holidays
    • Paid Time Off (PTO)

    What you will do:

    • Manage incoming calls from customers
    • Schedule and manage customer estimates
    • Identify and assess customers needs to achieve full satisfaction of work provided
    • Manage customer and technician schedules
    • Renew and manage maintenance agreements
    • Build relationships with customers and provide top-level service and support
    • Maintain accurate and detailed records of customer needs, requests, and tasks performed
    • Appropriately handle and de-escalate customer complaints and concerns
    • Assist with invoicing and billing

    Who you are:

    • 1-5 years of call center or customer support experience preferred
    • Experience with invoicing and billing preferred
    • Valid drivers license with clean motor vehicle record
    • Experience with MS Office products preferred
    • Experience with Service Titan preferred

    Who we are:

    We are a family-owned and operated company with a small business feel but large business size, growth, and stability. We have hard-working teams that are dedicated to the company's continued success and are rewarded well for their contributions.

    We prioritize our employees?and welcome you to the family through on-going training and unmatched rewards, like full benefits, and a matching 401(k).

    If this sounds like the perfect opportunity for you, dont wait Apply today

    We are an Equal Employment Opportunity Employer

    Job Type: Full-time

    Salary: $15.00-$20.00/hour

    Benefits:

    • Matching 401(k)
    • Health Insurance
    • Dental and Vision Insurance
    • Life and Disability Insurance
    • Paid Time Off
    • Ongoing Training and Development

    Ability to commute/relocate:

    • Birmingham, AL: Reliably commute or planning to relocate before starting work (Required)

    Experience:

    • Call Center or Customer Support (1+ year required)
    • Invoicing and Billing (1+ year preferred)

    Work Location: In person

    Responsibilities:

    What you will do:

    • Call customers from prior day for quality check
    • Call maintenance customers and schedule visits
    • Call on customer list to offer promotions
    • Follow up on reviews positive and negative
    • General inbound customer service

    What you bring:

    • Previous customer service experience
    • Strong attention to details
    • Conscientious, team player
    • Honesty integrity, quality craftsmanship and a good attitude
    • Clear background check and drug screen
    Qualifications:

    Who WE Are:??

    ?

    We are a family-owned and operated company, with a small business feel, but large business size, growth, and stability. We have hard-working teams that are dedicated to the company's continued success and are rewarded well for their contributions.??

    ?

    We prioritize our employees?and welcome you to the family through on-going training, and unmatched rewards, like full benefits, and a 401k match. With no salary cap, your effort determines your paycheck ???

    If this sounds like something you would like to join for a long-term career move, apply today??

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