Walk-up It/ Desk Side Support - Irvine, United States - HCL Technologies

HCL Technologies

Verified Company

Irvine, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

Do your friends and family call you for IT help? Do you have great customer service skills?

HCL America is looking for individuals for our expanding team to provide world class customer service support at walk-up IT locations and at user's desks to assist with their IT needs.

About HCL
HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age.

Our technology products, services and engineering are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships.

With a worldwide network of R&D, innovation labs and delivery centers, and 127,000+ 'Ideapreneurs' working in 43 countries, HCL serves leading enterprises across key industries, including 250 of the Fortune 500 and 650 of the Global 2000.

Recently achieved the 10 Billion dollar in yearly revenue.

Due to COVID19, currently some individuals are working remotely while others are working on location following strict safety guidelines. Flexibility is required

Job Duties

Provide direct FacetoFace world class end user support experience with an emphasis on quality resolutions
Help improve end user's productivity by completing triage, offering advice, teaching and developing solutions to common challenges with office products and capabilities
Provide hardware break/fix support and warranty support for current desktop, laptop, tablets and workstation devices
Reimage systems as required
Identifies potential escalations and proactively alerts management as needed.
Partners, as required, with other IT teams as appropriate to ensure problem resolution is obtained and, if necessary, root cause is identified
Recommend and/or performs upgrades on systems
Work with procurement staff to purchase hardware and software
Complete installation and testing of computers and peripherals within established standards and guidelines
Provide basic support for mobile devices and printers
Provide primary support to executive users
Provide equipment move services
Ensures configuration and inventory management database entries are complete and accurate
Provides time / resource estimates for assigned tasks including time tracking activities
Local and out of state travel as needed
Perform other duties as assigned

Requirements:

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Must be willing to travel as needed to support locations across the US and Canada

Valid Passport required:

Must possess a professional demeanor and strong customer service/consulting/training skills
Experience troubleshooting/repairing desktop and laptop hardware in the field or in a related area
Basic understanding of networks, Intel servers and telecoms
Strong Break / Fix skills Desktops, Workstations, Notebooks, and Dell tablets
Strong Microsoft Office skills (Outlook, Excel, Word, and PowerPoint)
Strong Microsoft operating system troubleshooting skills
Strong problem solving and critical thinking skills
Strong written and verbal communication skills
Must be selfmotivated and the ability to work independently with mínimal supervision
Must have excellent time management skills
Must be detail and process oriented
Ability to walk long distances across large facilities
Must be able to pass a background security check
Valid driver's license and reliable transportation
MAC OS or Ubuntu experience highly desired
Experience with ticketing systems (BMC, SNOW, RequestCenter etc.)
Experience working with executives
Experience with iOS
Certifications: Hardware such as A+ or equivalent, Microsoft
MCSA Windows 7, 8 or 10, Network such as CCNA or CCNP
Experience performing remote control of PCs and video conferencing knowledge
SCCM experience