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    Genesys Engineer - Columbus, United States - Insight Global

    Insight Global
    Insight Global Columbus, United States

    1 week ago

    Insight Global background
    Human Resources
    Description

    Position: Sr. Genesys Engineer

    Duration: 6-Month Contract w/ Extensions

    Location: Hybrid in Columbus

    Columbus, OH days onsite) – OPEN TO C2C AND RELO

    Interview Process: 2 rounds. 30 minute Team's call / 1-hour Technical Final

    Must Haves:

    • Bachelor's degree in computer science
    • 5+ Years experience with Genesys platform, experience building from scratch preferred
    • 5-6 years' experience with Fullstack Software Engineering
    • Java, JavaScript, .NET, React (all is great, some is OK)
    • Proficient in Python Programming
    • 2+ years of AWS knowledge
    • Strong test automation, pipeline automation, and unit test coverage experience
    • Excellent Communication and Softskills
    • Familiarity with Avaya

    Plusses:

    • Experience being apart of a full Genesys implementation

    Day to Day:

    A client of Insight Global is seeking a senior level engineer with Genesys experience and strong communication and collaboration skills to bring our organization from near-scratch to live with the Genesys platform. This individual will be part of a dedicated team to build out the initial strategy, implementation, and rollout, as well as internal team/engineer knowledge building, and a roadmap for future possibilities with Genesys.

    Key Tasks & Responsibilities:

    • Implement Genesys in our Engineering Org, replacing current state infrastructure around our call center services
    • Integrate data, services, and applications from the entire company landscape into the Genesys platform
    • Build testing automation and associated processes (Unit test coverage, testing automation, pipeline automation, code scanning, etc.) into the software product.
    • Work in an agile team environment to iteratively delivery value.
    • Build a future roadmap based off of Genesys capabilities and integrations for our system
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