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    Hotel Operations Shift Manager - New York, United States - Resorts World Catskills

    Resorts World Catskills
    Resorts World Catskills New York, United States

    6 days ago

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    Description

    ** Hotel Operations Shift Manager**

    **Job Category****:** HOTEL OPERATIONS **Requisition Number****:** HOTEL002058 Showing 1 location **Job Details**

    **Description**

    To uphold and comply with Companys 5-star service Standards at all times.

    Manage the hotel operations, employees and employees/guest relationship.

    Respond to guest complains.

    Responds in a courteous, professional, and rapid manner in order to resolve all guest and staff difficulties.

    Accurate Payroll and scheduling towards business needs.

    Manage and witness closing paper work and money drops.

    Manages day-to-day Hotel operations.

    Coordinates Front Desk activities with Guest Relations and other departments for all VIPs.

    Performs daily guest room inspections.

    Maintains proper credit and cash bank procedures.

    Controls hotel inventories to achieve maximum sell out at maximum rate.

    Attend pre-convention meetings and works closely with meeting planners to coordinate group activity.

    Manage effective recruitment, hiring, training, recognition, coaching and counselling and other personnel related matters are being handled appropriately throughout assigned departments.

    Manage payroll and all other activities

    Assign duties to department employees and inspect their work to ensure that standards are maintained.

    Conduct detailed inspections of rooms and public areas daily.

    Ensure that all vacant dirty rooms meet the required standards performed by the Guest Room Attendants

    Ensure that all public space areas and back of house areas meet the required standards performed by Houseperson

    Prepare and inspect VIP rooms.

    Prioritize rooms throughout the day.

    Inspect housekeeping carts and all equipment for proper use and cleanliness.

    Coordinate and inspect preventative maintenance and general cleaning accommodations

    Handle early and late check outs and assign rooms as needed.

    Inspect Turndown service.

    Monitor, correct and report room discrepancies

    Assist other shift managers, managers, Directors and above with designated tasks and projects

    Coordinate work orders with the Engineering Department and follow up until completion.

    Conduct daily pre-shift meeting with room attendants and house attendants.

    Investigates complaints regarding housekeeping/Front Office services and equipment and take corrective action.

    Issue supplies and equipment to workers and oversee proper usage.

    Participate in training new hires and monitor their progress

    Possess understanding of revenue management, related yielding and room inventory availability and control

    **Qualifications**

    **Skills**

    **Behaviors**

    **:**

    **Motivations**

    **:**

    **Education**

    **Experience**

    **Required**

    **2 years:** Two (2) years of relevant experience in a high-volume luxury property Previous experience in a five-star facility strongly preferred Previous experience in a resort casino environment strongly preferred Front Office and Housekeeping management experience PMS, Duetto and reservation system experience

    **Licenses & Certifications**

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