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Hyannis

    Hub Manager - Hyannis, MA, United States - West Marine

    West Marine
    West Marine Hyannis, MA, United States

    1 month ago

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    Description
    Under limited supervision, achieves the sales goal of the business unit through planning, coordinating and managing all operations of the store


    These operations include:

    ensuring an excellent sales and customer service experience with customers, meeting and exceeding the stores annual sales goal, accountability for the Profit and Loss statement, inventory shrinkage, coaching associates and high quality of work life results.

    We are Boaters serving Boaters with a mission of More Water, Less Hassle Our Customers come to us to fulfill a need, complete a project on their boat, or gather items for a great day on the water; Each interaction with a West Marine Customer is an opportunity for you to exceed their expectations and ensure they remain a loyal Customer.

    West Marine is a Drug Free Workplace and Equal Opportunity Employer.
    Enjoy coaching, mentoring and growing your team for excellent store operations.
    Ability to lead by example, greeting Customers and engaging them to ensure we fulfill their boating needs.
    Agile leader who enjoys prioritizing and planning to drive results and meet business goals.
    Ability to train Associates to handle a wide variety of transactions to help Customers seamlessly complete their purchases.
    Work with Store Manager to schedule staff to meet demand
    Ensure the Hub and staff are representing the highest expression of our brand and the service we provide
    Schedule and execute picks to meet SLAs (service level agreements) for product fulfillment
    Ensure seamless and efficient process for pick, pack, and shipping of product
    Manage all PRO orders processed through the store both pick-up and delivery
    Insure Store Staff is educated and train to support PRO customer business
    Create and coordinate any transfers or special purchases for non-stock product
    Use best practices and procedures to ensure inventory accuracy
    Coordinate van deliveries to meet customer delivery expectations
    Keep areas neat, clean and organized eliminating any bottlenecks or interruption to order flow
    Available to work a flexible schedule based on business needs, including nights, weekends and some holidays.
    Proficient with Microsoft Office Suite or related software.
    Ability to be mobile on the sales floor for extended periods of time.

    • To review many of the benefits West Marine offers its Crew Members, please visit our benefits page at

    Brand:
    West Marine

    Property Description: 60- WMP Hub in STR 1269

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