Jobs
>
San Francisco

    Seasonal Guest Services Associate - San Francisco, United States - Exploratorium

    Exploratorium
    Exploratorium San Francisco, United States

    2 weeks ago

    Default job background
    Description

    SUMMARY

    The Guest Services Associate is a multi-department position responsible for providing exceptional visitor service and completing sales of entrance tickets, memberships or gift shop merchandise in accordance with established department and museum standards. This position is the first point of contact for visitors, members and customers, and may be assigned to stations in either the store, membership sales, or ticketing & guest support. Staff in these positions must be friendly, approachable, and knowledgeable about the museum. This position is focused on meeting and exceeding the expectations of guests and members, and is a significant contributor to an exceptional museum experience. This position reports to the Frontline Managers, and is part of the Business Development group.

    ESSENTIAL FUNCTIONS

  • Provide excellent guest service and work within given authority to go above and beyond expectations; meet or exceed service targets.
  • Greet and assist all museum guests; effectively handle questions, sales, service, and payments for a multitude of museum programs, third party products, and/or memberships in accordance with established museum policies and procedures.
  • Effectively operate ticketing and sales systems in accordance with established procedures.
  • Use initiative and enthusiasm to create exceptional guest experiences.
  • Build sales using various techniques such as add-ons, substitutions, and active listening.
  • Maintain integrity of assigned areas by following loss prevention techniques and standards and prevent unpaid entry at established access points.
  • Maintain appearance and functionality of assigned area: store merchandise, membership materials, guest queues, ticketing areas, and related spaces.
  • Be knowledgeable about the museum, its history, programs, and special events and effectively communicate this information to guests.
  • Assist guests in assigned areas with the purchase of merchandise, memberships and tickets.
  • Answer requests for information by phone, electronically and in person and troubleshoot technical issues and perform routine office tasks as needed.
  • Facilitate internal communication, as needed, with critical support departments: Operations, Custodians, "It" Person, First Aid, etc.
  • Provide assistance to guests who have been separated from their party, provide back-up to other floor staff to reunite lost visitors and for basic First Aid for minor injuries, and coordinate wheelchair loans to museum visitors.
  • Ability to work nights and weekends and extended schedules during peak periods
  • Able to move from place to place which may include standing and/or walking for extended periods of time; lift and carry up to 75 pounds short distances
  • Perform additional duties as required.

    • MINIMUM QUALIFICATIONS

  • Six months customer service, cashier and/or customer service experience required.
  • High School Diploma or GED certificate
  • Math and English proficiency required
  • Bilingual skills highly desirable
  • Weekend, evening, holiday hours and occasional extended shifts required
  • Demonstrated commitment to providing exceptional customer service; service oriented with a guests come first mentality.
  • Possesses a friendly, outgoing, positive and enthusiastic attitude.
  • Ability to be professional and courteous with general public, educational community, museum staff, and professional guests; comfortable interacting with senior management, high level donors, and all other members of our diverse community.
  • Able to exercise good judgment while working independently and collaboratively; works well in a team environment.
  • Able to work in a noisy and sometimes chaotic environment and be flexible under a variety of circumstances.
  • Reliable and a self-starter; person with initiative.
  • Punctual, neat and accurate in work habits; precise and detail-oriented.
  • Excellent telephone, written and interpersonal communication skills.
  • Computer proficiency required; Excel experience preferred.
  • Able to move from place to place which may include standing and/or walking for extended periods of time; lift and carry up to 75 pounds short distances.
  • Able to use general office equipment and perform standard office functions, such as filing, faxing, and copying.

    • APPLICATION DEADLINE

    This position is open until filled

    HOW TO APPLY

    This is a Seasonal Position that does not includes benefits. The starting rate for this role is $22.90. This rate is the step 1 of a 6 step union pay scale. Please, no phone calls in regards to this job. To apply, please visit the Exploratorium job page.

    Condition of Employment: Willingness and ability to provide proof of completed COVID-19 vaccination will be required. All medical or sincerely held religious belief exemptions regarding vaccination status will be considered.

    The Exploratorium is proud to be an Equal Opportunity Employer and values diversity. We welcome and strongly encourage applicants from all backgrounds. All qualified applicants will receive consideration for employment.

    Exploratorium

    Piers 15/17, San Francisco, CA 94111

    Website: . No phone calls, please

    The Exploratorium is committed to a diverse workforce.

    Powered by JazzHR

  • Complete Management Solutions

    Office Services Associate

    2 weeks ago

    Complete Management Solutions San Francisco, United States

    **Overview** · Complete Management Solutions (CMS) is a provider of integrated workplace solutions. These services include, but are not limited to document services, mail services & reception services. At CMS we aim to deliver exceptional client experiences keeping our clients wo ...

  • Morgan Stanley

    Registered Client Service Associate

    3 weeks ago

    Morgan Stanley San Francisco, United States

    Registered Client Service Associate · Job Number: · 3252412 · POSTING DATE: May 10, 2024 · PRIMARY LOCATION: Americas-United States of America-California-San Francisco · JOB: Wealth Management · EMPLOYMENT TYPE: Full Time · JOB LEVEL: Non-Exempt · DESCRIPTION · -: · Registered Cl ...

  • Morgan Stanley

    Registered Client Service Associate

    1 week ago

    Morgan Stanley San Francisco, United States

    Registered Client Service Associate · Job Number: · 3253038 · POSTING DATE: May 28, 2024 · PRIMARY LOCATION: Americas-United States of America-California-San Francisco · JOB: Wealth Management · EMPLOYMENT TYPE: Full Time · JOB LEVEL: Non-Exempt · DESCRIPTION · -: · Registered Cl ...

  • Hertz

    Customer Service Sales Associate

    1 week ago

    Hertz San Francisco, United States

    Pay $22/HR · The **Customer Service and Sales Associate** consults with customers on their Hertz rental. Maximizing revenue opportunities by actively offering products and services and overcoming customer objections. Ensures that the customer receives world-class customer service ...

  • California College of the Arts

    Associate Director, Payroll Services

    2 days ago

    California College of the Arts San Francisco, United States

    **San Francisco** · The Associate Director, Payroll Services oversees and directs all aspects of payroll administration while maintaining operational effectiveness and support services for 1,700+ employees including faculty, staff, and student workers. Reporting to the Acting Chi ...

  • San Francisco State University

    Associate Director of Service Management #536837

    3 weeks ago

    San Francisco State University San Francisco, United States

    **Working Title** · Associate Director of Service Management · **Administrator Level** · This position is an Administrator II in the California State University Management Personnel Plan (MPP), reporting to the Director of Service Management. · **SF State University** · San Franc ...

  • Cresset Capital

    Associate Director, Private Wealth Client Services

    3 weeks ago

    Cresset Capital San Francisco, United States

    **About Cresset** · Private equity entrepreneurs Eric Becker and Avy Stein founded Cresset Capital Management with a vision to reinvent wealth management and with a firm belief that clients deserve better. Cresset offers individuals and families access to a comprehensive suite of ...

  • Williams Lea LLC

    Office Services Associate

    1 day ago

    Williams Lea LLC San Francisco, United States Full time

    Williams Lea is hiring for an Office Services Associate for our San Francisco office to work Monday to Friday 9:00 am to 6:00 pm · Pay: $21.25/hour · Benefits: · Various health insurance options & wellness plans (Medical, Dental, Vision, Prescription Drug) · 401k Retirement Sa ...

  • Freestone Capital Management

    Client Service Associate

    3 days ago

    Freestone Capital Management San Francisco, United States

    Freestone is building the wealth services firm of the future. We believe making a difference happens by focusing on what truly matters to our clients. If you are passionate about helping people and serving a greater purpose in life and work, Freestone is the home for you. · We ar ...

  • Aspiriant

    Associate - Tax Services

    2 weeks ago

    Aspiriant San Francisco, United States

    Job Description · Job Description · Are you passionate about tax but ready for something different with an exciting career in wealth management? You have come to the right place We are looking to add new members to our cool tax services team. At Aspiriant you will join a synerg ...

  • Savers | Value Village

    Customer Service Associate

    1 week ago

    Savers | Value Village West Valley City, United States

    **Job Title: Customer Service Associate** · **Who we are:** · As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future w ...

  • The Millennium Group

    Mail Services Associate

    2 weeks ago

    The Millennium Group San Francisco, United States

    Job Description · Job DescriptionNow is a great time to join our growing company The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, p ...

  • Freestone Capital Management

    Client Service Associate

    2 days ago

    Freestone Capital Management San Francisco, United States

    Freestone is building the wealth services firm of the future. We believe making a difference happens by focusing on what truly matters to our clients. If you are passionate about helping people and serving a greater purpose in life and work, Freestone is the home for you. · We a ...

  • Harrison Gray Search & Consulting

    Associate, Client Services

    2 weeks ago

    Harrison Gray Search & Consulting San Francisco, United States

    Job Description · Job DescriptionHarrison Gray Search has partnered with a San Francisco-based private investment office seeking an Associate on their Client Services team in San Francisco. · In addition to their role as an investment manager, our client serves as a full-service ...

  • UCSF Benioff Children's Hospital Oakland

    Patient Services Associate

    2 weeks ago

    UCSF Benioff Children's Hospital Oakland Oakland, United States

    **Job Summary**: · The Patient Services Associate assures twenty-four (24) hour staffing coverage for all in-patient nursing units by maintaining and monitoring systems required by union contracts, specific nursing units, and hospital policies and procedures. This position also s ...

  • Lowe's

    Merchandising Service Associate

    3 weeks ago

    Lowe's Oakland, United States

    Always provide SMART customer service through the daily execution of Lowe's customer · service policies, procedures, and programs. · - Build relationships with vendors by providing direction and checking to ensure merchandise · resets are completed according to Lowe's specificati ...

  • Zurich NA

    Underwriting Account Service Associate

    2 weeks ago

    Zurich NA San Francisco, United States

    Underwriting Account Service Associate - Middle Markets · 111478 · What can go right when you can grow your career? · Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive su ...

  • The Hertz Corporation

    Customer Service Sales Associate

    5 days ago

    The Hertz Corporation San Francisco, United States

    Wage: 22/HR · The Customer Service and Sales Associate consults with customers on their Hertz rental. Maximizing revenue opportunities by actively offering products and services and overcoming customer objections. Ensures that the customer receives world-class customer service a ...

  • CIBC

    Senior Client Service Associate

    3 weeks ago

    CIBC San Francisco, United States

    Were building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing whats right for our clients. · At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what t ...

  • Wyndham Destinations

    Guest Services Associate I

    3 weeks ago

    Wyndham Destinations San Francisco, United States Part time

    We Put the World on Vacation · At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our vacation ownership brands, Club Wyndham, Worldmark, Margaritaville Vacation Club, and Shell Vacations Club, include more than 245 vacation club resort locations acros ...