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    Field Support Engineer - Colorado Springs, United States - Apex Systems

    Apex Systems
    Apex Systems Colorado Springs, United States

    3 weeks ago

    Apex Systems background
    Description

    Apex Systems, a World-Class Technology Solutions Provider, is seeking applicants for the below position on behalf of our client. Please email an updated copy of your resume to Jordan at if interested and qualified.

    *Please note that only qualified candidates will be contacted.

    A high number of candidates may make applications for this position, so make sure to send your CV and application through as soon as possible.

    Position: Account Support Field Engineer

    Clearance Requirement: Candidates must be US citizens able to maintain a Department of Defense TS/SCI security clearance as a condition and continuation of employment

    Location: Colorado Springs, CO

    Estimated Duration: The client approximates that this project may last up to 24 months. However, there is no guarantee of employment for any length of time.

    Pay Rate Range: $42.00-$46.000

    Project Description: As an Account Support Field Engineer, you will be responsible for resolving HPE hardware and software infrastructure (servers, network, security, etc.) issues using systems analysis techniques and procedures in support of HPE customer's data centers.

    Day to Day Responsibilities/typical day look like:

    • Analyzes, troubleshoots, and resolves issues within IT infrastructure including HPE Enterprise systems, servers, storage, and networking.
    • Understanding of a Data Center IT Operations environment and the knowledge to use software tools to perform day-to-day functions and troubleshooting
    • Able to perform high volume/low impact tasks in an efficient and knowledgeable manner.
    • Provide break/fix support including component replacement, hardware troubleshooting, and operating system installation.
    • Able to proficiently perform data center support tasks with little guidance.
    • Demonstrate hands-on practical knowledge of systems and policies.
    • Operational management tasks including, working to resolve escalations, and clearing blocking issues to enable continued delivery of datacenter support activities

    Requirements:

    • Must have a basic understanding of Storage theory, Server layout and Network concepts.
    • Must have mechanical aptitude and ability to follow procedures to make component level repairs using ESD best practices.
    • Requires good understanding of the general/technical aspects of the job.
    • Must be familiar with using different computer applications and be able to navigate software tools as required by task at hand.
    • Must possess professional written and verbal communication skills
    • Must be organized and able to document daily activities
    • Must maintain successful communication and working relationship with management & peers of all levels.
    • Teamwork and interpersonal skills
    • Willing to travel locally, state-wide, or regionally as required

    Experience & Education:

    • Experience with pallet jack and data center server lifting tools is a plus. Must be able to lift to 40 lbs.
    • Ability to operate manual and power hand tools
    • 3 - 5 years of technical experience and a Bachelor of Arts/Science or equivalent degree in computer science or related area of study; without a degree, two additional years of relevant professional experience (5-7 years in total).
    • Linux, Virtualization and Windows Server experience a plus

    Plusses: travel funds available for mileage, tolls, and parking

    *Please note that as a contract employee of Apex Systems, benefits include the below with employee contribution*

    • Health
    • Dental
    • Vision
    • Life Insurance; Short Term Disability
    • Hospitalization Coverage
    • Direct Deposit
    • Weekly Pay Periods
    • Training and Development Programs
    • 401k
    • Referral Program
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