Operations Manager - Tucson, United States - LAZ Parking

LAZ Parking

Verified Company

Tucson, United States

10 hours ago

Posted by:

Mark Lane

beBee recruiter

Description

The Details:

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Position: Operations Manager

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Location: Tucson, AZ

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Schedule: Full-Time

Shifts can range Monday
Sunday between the hours of 6:00a 10:00p

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Salary: $55,000 - $60,000
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Requirements: Driver's license is required, minimum of 2 years
- $500 sign-on bonus after 90 days, $250 referral bonus

The Spirit of the Position:

The
Operations Manager Supports the Director of Operations with a complete oversight for financials and operations of assigned portfolio to ensure 24/7 professional parking management.

As a company devoted to promoting an employee-focused servant leadership culture, the Operations Manager will support the programs and initiatives originating from our home office and help to support the individual needs of their operational teams throughout their assigned portfolio.

Principal Job Duties:

This role is responsible for full oversight of complex operations (monthly parking, valet parking, shuttle operations, ambassadors, etc.) involving 35+ employees, spread over several locations.
Responsible for developing client relationships and business retention.
Ensuring that increased revenue, managed expenses, and customer satisfaction is maximized by maintaining the highest level of service thresholds and initiatives that are aligned with the expectations of our various clients.
Assist the region with the business development, proposal, presentation, and transitions for new locations.
Lead, direct, and develop team of employees to accomplish annual and periodic goals/initiatives, while embodying and using LAZ Parking's culture as a guideline.
Identifying high potential employees to support the organization's continued growth.
Responsible for planning and executing plan for the opening of new locations within their assigned portfolio.
Preparation of budgets/monthly reviews of profit/loss by location with assigned portfolio.
Organize and narrate parking management skills for Facilities Managers and Assistant Managers.
Understand, implement, and deliver all requirements that are outlined within the contractual agreement between LAZ Parking and our clients.
Daily, Weekly, Monthly, and Annual financial and operational reports as required.
Managing, planning, scheduling, training, and directing the activities of Facilities Managers and Assistant Managers which may require compliance with the Collective Bargaining Agreements.
Serve as a liaison to parking patrons and various stakeholder groups who are impacted by the operations of the assigned portfolio (and vice versa).
Implement and complete other projects, programs, and initiatives that may arise from the operation of assigned portfolio.
Participate in labor contract management if applicable to assigned portfolio.
Review and edit proposed parking, maintenance, etc. agreements.
Communicate with local police department and emergency management teams regarding operations.
Organize and manage the oversight of event operations within LAZ Parking.
Monitor, review, and analyze the market rate structures.
Implementation and completion of other projects, programs, and initiatives that may arise from assigned portfolio operation.
Additional related duties as assigned.

Education:

Bachelor's Degree or equivalent work experience.

Experience:

2+ years Management experience.
Must have experience managing parking operations.
Experience managing multisite facilities preferred.
Valid driver's license required.
Previous experience working in fastpaced environment with high customer expectations.
Ability to cultivate the clientLAZ relationship.
Knowledge of Excel, Word, Power Point and General Microsoft Office Applications.

Skills:

Ability to seek improvement and create an environment of idea sharing and creative problem solving.
Strong people and interpersonal skills and abilities.
Ability to be approachable and facilitate coaching conversations with employees and managers.
Ability to mitigate and lead others to overcome challenges (Never Ever Give Up Attitude).
Excellent team building skill
Ability to work independently and multitask.
Ability to communicate professionally and effectively with all levels of the organization.
Ability to interpret policies, procedures, and standard business practices.
Demonstrates a sense of urgency and timeliness.

Physical Demands:

Willingness to work in the elements heat, wind, rain, etc.
Ability to lift, push and pull at least 25 pounds.
Ability to stand, walk and run for extended periods of time.
Ability bend, stoop, squat and lift frequently throughout a shift.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status:
Exempt