Hospital Security Operation Center Dispatcher - Birmingham, United States - Allied Universal

Allied Universal Birmingham, United States

3 weeks ago

Description

Job Description

The Security Site Supervisor will supervise and coordinate the delivery of quality services to an assigned customer. The Security Site Supervisor will act as a liaison between customers, Operation Managers and security officers. They will supervise site staff and provide coaching, recognition and discipline within approved empowerment range.

GSOC Operations Supervisor

The Global Security Operations Center (GSOC) Operator is responsible for providing primary and secondary service support at a growing and fast-paced biotech company. GSOC Operators will provide support in the areas of Security and Fire Alarm System Monitoring, Local EMS, Access Control, CCTV Monitoring, Global Threat Management, Travel Security and Mass/Local Communications. The GSOC Supervisor will supervise the GSOC operators that fulfill all general intake responsibilities and must demonstrate flexibility, openness to change and ideas, and the highest levels of initiative, leadership, and professionalism.

Duties:

Utilize best practices to identify, analyze, and support all incidents that are either impactful or potentially impactful to business, the brand and or employees. Serve as leader for the GSOC and the GSOC Operators. Conduct reviews/after action reports and distribute information accordingly to identify opportunities to improve efficiency, effectiveness and response.

Be able to lead a team in a fast-paced, dynamic environment with a high degree of responsibility and ability to handle confidential information.

Supervise and coordinate the effective response to incidents that occur on Company premises globally or events using appropriate communication methodology, including but not limited to: telephone, satellite phone, email, text message, video, third-party relay, radio, or pager. Response may be to medical emergencies, intrusion, fire, or duress alarms and other events or needs.

Supervise, operate and monitor computer workstations and emergency systems; administer and maintain process control systems and databases used within the operations center.

Ensure the management of a high volume of calls per shift while maintaining composure and demonstrating exceptional customer service skills.

Train operators to review, analyze and escalate open-source intelligence and subscription-based intelligence to help mitigate and report global threats to company property, employees, and stakeholders.

Train operators to support tactical open-source monitoring efforts during special events, security incidents, disasters, and other crises on a global basis.

Ensure all operators are capable of monitoring Company travelers abroad and able to account for travelers during crisis events.

At Company direction, may provide liaison with law enforcement, fire department, or industrial and civil emergency response organizations related to emergencies on Company property.

Receive, evaluate and disseminate incoming information and reports from Company security personnel, security officers in the field, Company employees, suppliers, reporting parties, and local agencies.

Analyze threats and envision potential or real-time impact to stakeholders, clients, properties or assets, with the ability to develop or implement quick responses or mitigation strategies.

Utilize and display above average critical thinking skills, in times of high stress with sometimes undefined processes and procedures.

Demonstrate exceptional customer service skills and composure in a fast-paced environment.

Communicate out-of-the-ordinary or abnormal conditions to Company's security personnel, management, employees and suppliers, Facilities organization, Environmental Health and Safety organization, repair companies, and security officers in the field.

Assist in coordination of service requests for after‐hours access and additional security officer deployment or re-posting as requested.

Prepare and distribute high level reports such as, threat analysis, crime reports, and track all GSOC metrics etc.

Display original thinking and creativity, meet challenges with resourcefulness, generate suggestions for improving work, and develop innovative approaches to complex problems

Qualifications:

Comfortable with high-tech, fast-paced work environment and constant learning of new tools and innovations.

Experience leading a team, preferably of technical operators

Ability to articulate and communicate written and verbal communications to an executive audience on a consistent basis.

Bachelor's degree in Information Technology, International Affairs/Relations/Business, Emergency Management, Political Science, Criminal Justice or related discipline preferred.

Experience in public, private, or military fields of communications, dispatch, or intelligence analysis is desirable but not required.

Bilingual candidates are highly sought, but not mandatory.

Experience with security systems, including alarm monitoring, electronic access control, mass notification systems, travel security tracking software, open source intelligence databases and CCTV.

Be at least 21 years of age with high school diploma or equivalent

Possess effective written and oral communication and interpersonal skills with ability to deal with all levels of personnel and the general public in a professional and effective manner

Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.

As a condition of employment, employee must successfully complete a background investigation and a drug screen in accordance with all federal, state, and local laws

Display exceptional customer service and communication skills

Have intermediate computer skills to operate innovative, wireless technology at client specific sites

Ability to handle crisis situations at the client site, calmly and efficiently

Capably utilize scheduling and billing software to produce reports (such as Scheduling Activity, Training Detail reports, etc.) that require interpretation and action for effective business management

Enforce Contract Standards

Administers site safety programs outlining site-specific hazards for security officers including vehicle / driving safety as appropriate to corporate procedures

Prepared to participate in unemployment hearings

Enforces Allied Universal's policies as outlined in the handbooks and executive memos

Able to:Work in various environments such as cold weather, rain/snow or heatOccasionally lift or carry up to 40 poundsClimb stairs, ramps, or ladders occasionally during shiftStand or walk on various surfaces for long periods of time

Pay Rate $28/hour

Monday-Friday / Morning and Swing

La Jolla Location

Now Offering Weekly and Daily Pay

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