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    Customer Service Representative - Murfreesboro, United States - VieMed

    VieMed
    VieMed Murfreesboro, United States

    3 weeks ago

    Default job background
    Description
    Essential Duties and Responsibilities:

    Responsible for the overall clinical, technical and administrative functions at the location on record regarding the PAP Therapy program.
    • Is responsible for contacting patients to schedule setups of equipment (CPAP, AutoPAP, BiPAP) and explain the clinical benefits of PAP therapy and dangers of sleep apnea
    • Is responsible for clinical contact with the physician, referred contacts, health care practitioners, and others involved in the care of the patients referred to Sleep Management, LLC d/b/a VieMed for home respiratory therapy services.
    • Is responsible for the maintenance of records, charting, progress notes, clinical files, equipment records, preventative maintenance records, and other necessary documentation.
    • Is responsible to maintain accurate inventory of all Home Medical Products assets and supplies.
    • Is responsible to ensure all pertinent demographic information is updated regularly and with any change in personal or professional status.
    • Exhibits effective written and verbal communication skills. Adheres to cost-containment policies and procedures.
    • Works with the office staff to ensure prompt and accurate billing and documentation of services, including providing adequate information to satisfy third-party payor guidelines for coverage.
    • Works with all clinical, managerial, and sales staff to promote and market home respiratory therapist services to all referral sources.
    • Is required to provide availability for patient contact and response to patient needs.
    • Will work with team members (other RTs, PCC's and various departments) to ensure tasks are completed.
    • Other duties/projects as assigned.
    Minimum Qualifications (example below):
    • High School Diploma required.
    • 1-3 years of administrative and clinical experience in an office setting preferred, but not required.
    • Excellent communication skills, both written and verbal to interact knowledgeably with patients, physicians, etc.
    Physical Demands:
    • Sitting at desk
    • Operation of office equipment and computer
    Competencies
    • Technical Capacity.
    • Customer/Client Focus.
    • Communication Proficiency.
    • Initiative.
    • Collaboration.
    • Financial Management.
    • Presentation Skills.
    You will be expected to work during normal business hours, which are Monday through Friday, 8:00 a.m.

    - 5:00 p.m. Please note this job description is not designed to cover and/or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties and responsibilities may change at any time with or without notice.

    Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

    The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c)
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