You will work together with the department to further integrate customer integration into the bank's decision-making processes at Lakeside Park
You will independently lead quantitative market research projects in the area of customer satisfaction and be responsible for all project steps
You will collaborate closely with relevant departments, practicing effective stakeholder management through regular communication, needs analysis, and conflict resolution
You will take responsibility for managing external service providers, including defining requirements, evaluating performance, and contract management
You will create meaningful reports and presentations to effectively communicate market research results and support decision-makers
You will contribute to the development of our methodological research portfolio and market research solutions
Completed degree in social sciences, psychology, business administration, or a related field
Analytical approach and ability to creatively engage with new tasks and questions
Several years of practical experience in quantitative market research or customer satisfaction research
Strong knowledge of methods in empirical social research and multivariate analysis techniques, ideally with an additional research focus
Strong analytical skills and the ability to identify patterns and connections in data and create lively and concise presentations
Proficient in using SPSS, Excel, and Power Point, knowledge of online survey tools (e.g. Questback) is a plus
Excellent written and verbal communication skills in
