- Supports customers by responding to rental, general inquiries, and customer feedback.
- Prepares the location for customers and maintains work areas ensuring that rental items are clean, functioning, and in safe working condition prior to giving them to customers and repairs are made to equipment as needed.
- Works with management, Activity Center Lead, and other Activity Center Specialists to maintain visual standards.
- Processes customer reservations and rental paperwork.
- Maintains customer and employee rental area by keeping the site clean and organized.
- Assists customers in the selection and use of rental equipment.
- Provide basic information on safety, weather, navigation, and equipment use.
- Welcome and engage customers in promoting rentals and the Co-op.
- Previous retail store, rental facility, or outdoor programs experience.
- First aid certification.
- Participates and partners with others on one's team and across REI for the achievement of business goals.
- Flexible in one's viewpoints and positions to support the direction taken by others at REI.
- Considers the ultimate impact of outcomes and actions on internal and external customers.
- Works smart by setting practical work goals, establishing priorities, and planning to produce quality work.
- Executes work by using resources efficiently, meeting deadlines, and informing others of work plans and progress toward goals.
- Conveys and accurately receives information by various methods and in multiple situations.
- Acts upon opportunities and involves and influences others in accomplishing worthwhile organizational goals.
- Challenges the status quo, champions change, and influences others to change.
- Able to lift 35 pounds periodically for 4 hours
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Activity Center Specialist - Boston, United States - REI (Recreational Equipment Inc.)
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Description
OverviewAs an Activity Center Specialist, you will contribute to REI's success by processing rental and purchase transactions and completing other unique customer service functions.
Responsibilities and Qualifications
How you will be successful:
We lead with our values, and we are creating a culture that inspires and enables everyone to bring their whole self and highest ambitions to work every day so that we can achieve more outside together. Join us in seeking, creating, and building new ways to work.
Your qualities:
At REI, we believe the outdoors is for all. We are committed to becoming a fully inclusive, anti-racist, multicultural organization. We know that there's strength in our diversity - that each employee brings unique skills, experiences, and perspectives. Every day you are driving change, fostering a culture of respect, and knowing you're backed by benefits that support your whole life. To work towards this commitment and fulfill our brand promise of inspiring and enabling a life outside for everyone, we seek employees who demonstrate different ways of working, create a sense of belonging, and actively listen and learn.
Pay Transparency
We are committed to practices that promote pay equity and transparency. As required by applicable Pay Transparency laws, REI provides a range of compensation for roles that may be hired in locations under these requirements. Factors that may be used to determine your actual salary may include a wide array of factors, including: your specific skills and experience, geographic location or other relevant factors.
REI offers all regular employees a generous employee discount, access to health benefits, a retirement savings plan and accrued time off. Click here for a detailed overview of benefits plans by employee profile.
Pay Range
$ $19.98 per hour
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