Prn Patient Services Associate - Philadelphia, United States - Penn Medicine

Penn Medicine
Penn Medicine
Verified Company
Philadelphia, United States

1 week ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Description


Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine.

Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?


Summary:

  • The PRN Patient Services Associate (PSA) assists the practice/department in maintaining a patient/customer focus, supports the delivery of highquality care, shares a passion for patient and customercentered care, and assists in meeting or exceeding patient satisfaction and financial/operational targets. The PRN PSA is responsible for the arrival and/or departure activities of patients in the practice, managing and handling patient calls and inquiries, coordinating patient appointments, updating patient insurance/billing information, and performing point of service activities. The PRN PSA may function in a physician practice or a call center environment. Rotation between PSA functions and/or departments may be required.

Responsibilities:


Patient Service:

  • Strives to understand and anticipate patient needs, manages service recovery efforts when needed, enlisting management assistance as appropriate, identifies opportunities to improve the patient experience.
  • Schedule patient appointments (on phone or in person) by determining reason for visit, following established schedules and protocols, using appropriate billing area/appointment location, communicating changes and confirming appointments, and, as needed, offering alternative and canceling/rescheduling appointments.
  • Responsible for arriving/departing activities of patient at practice and performs point of service activities: collects copays and records accurately, obtains necessary signatures/forms, obtains insurance cards and referrals/authorizations, updates appointment status in EMR, and finalizes all checkout procedures.
  • Communicates with patients regarding patient flow and wait times keeps manager aware of potential issues as they arise.
  • Issues referrals and obtains preauthorizations for patients as required and as per protocol.

Financial:

  • Maintains up to date knowledge of insurance requirements pertinent to patient service and billing procedures: including basic knowledge of all managed care plans and which insurers require a copayment or referral.
  • Validates patient demographic/insurance information and/or registers new patients into EMR using established protocols.
  • Records receipts accurately to ensure end of day reconciliation; participates in cash reconciliation delineations.
  • Resolves work queues and/or issues from frontend reports; proactively prioritizes recovery of missing charges.
  • Orders supplies for the office and generates frontend process reports as requested.

Other / Regulatory:

  • Ensures compliance with all applicable federal, state, and local regulatory standards (ex TJC, DOH, FDA, HIPAA, HCFA, DPW, LCGME, SCGME, etc).
  • Flexible and readily adopts new processes and engages in practice operation changes.

Credentials:

Education or Equivalent Experience:

  • H.S. Diploma/GED (required)
  • Education Specialization: Bachelor of Arts or Science
We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy.

We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region.

Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work
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