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    Call Center Associate - El Paso, United States - JSR Tech Consulting

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    Description
    Working EST or CST hours.

    Call Center Associate Healthcare

    We are looking for a Call Center Associate, who will be supporting our client's customers as a first point of contact. In this role, you will be responsible for answering calls, providing product information, and helping the customer by being informative, empathetic, and eager to quickly solve a customer's problem. You respond to all healthcare related customer inquiries by utilizing information learned during training and leveraging resources available through people, customer records, and knowledge management systems.

    Responsibilities:
    • Identify customer needs to ensure the customer is provided complete and accurate information.
    • Process required transactions via mainframe or web-based applications.
    • Submit research requests in a concise yet accurate manner.
    • Maintain a thorough knowledge of the company and client programs, policies, and technology.
    • Communicate effectively in a warm and empathetic manner.
    • Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals.
    • Provide calm conflict resolution and problem solving for customers.
    Qualifications:
    • Minimum one year of customer service experience, preferably in the healthcare industry
    • Highly organized, task-oriented, and have the ability to work in a fast-paced environment.
    • Demonstrated problem-solving and troubleshooting skills
    • Excellent written and verbal communication abilities
    • Minimum of High school diploma or equivalent
    #LI-JV1


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