Brand Coordinator - Naperville, United States - Pella Windows and Doors

Pella Windows and Doors
Pella Windows and Doors
Verified Company
Naperville, United States

3 weeks ago

Mark Lane

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Mark Lane

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Description

The Brand Coordinator will serve as the first point of contact for the Pella showroom customer working with the Brand Ambassador, Showroom Supervisor, and sales team.

Representing the Pella brand and guiding customers through a first-hand experience of our brand, products and digital tools.

This position will be responsible for entering and updating customer information in the Pella ACE/CRM system, providing a project quotation or cost detail and/or scheduling in-home appointments with the sales team.

This is an entry level position that will provide a great foundation to grow a career in sales or marketing.

Pay rate starts in the low $20s/hour.


More about Pella:


In the small Dutch Community of Pella, Iowa in 1925, Pete and Lucille Kuyper invested in a new invention - a window screen that rolled up and down like a shade.

The couple went on to found a company based on the principles of traditional American values, integrity and the desire to enrich the homes and lives of our customers.

Today, Pella Corporation is still privately owned and continues to be a leader in technology and product innovation. In fact, they've been awarded more than 150 product and design patents.

And the team at Pella is as committed as ever to continuing the company's proud heritage of building innovative windows and doors.

At Pella, we want to help you find what makes you an extraordinary team member.

That's why we offer individualized talent development plans, cross-functional experiences, and opportunities for career advancement through personal and professional development.


Our national brand is supported by 10,000+ team members at 20 manufacturing sites and 90+ sales branches across the country who are dedicated to serving our customers with Pella Passion — a way of being that inspires us to go above and beyond for each other, our customers, and our communities.

Pella Passion has guided our actions for 95 years and will carry us forward as we capture the rare blend of inspired design and exceptional detail in our work and our lives.


Benefits Offered:


  • Medical, Dental, and Vision Insurance
  • 401k Match 4%
  • 13 PTO accrued and do not expire
  • 9 Paid holidays
  • 40 Hours of sick/personal leave per calendar year prorated based on start date
  • Tuition reimbursement eligible
  • Company paid life insurance and short/long term disability

Responsibilities/Accountabilities includes the following, but not limited to:

  • Displays and/or demonstrates product in Showrooms and/or consumer home shows, using samples, digital tools and/or collateral, emphasizing features and benefits of Pella products.
  • Answers and accurately directs customer calls for both internal and external customers by asking leading questions and prequalifying. Sets proper customer expectations regarding the Retail Replacement process.
  • Qualifies callin and walkin customers to set sales appointments for Outside Sales Representatives.
  • Inputs and maintains accurate information in lead management software (ACE/CRM). Capture traffic, leads and appointments.
  • Plan/organize, manage and attend showroom events. Lead presentations or training sessions as needed. Ability to work weekend and evening hours.
  • Comfortable interacting with architects/designers, builders/contractors and homeowners.
  • Develop relationships with local industry or trade groups. Attend events as needed.
  • Has a working knowledge of all integrated systems/process understanding and practices selfdevelopment via online courses and monitor MyPella for product updates. Keep an updated awareness of competitive products.
  • Administers, verifies, and communicates accurate product or customer information by researching needs/questions with customers, Service, Project Coordinators, Outside Sales Representatives and Management.
  • Provides administrative support for Outside Sales Representatives and Management.
  • Willingness to travel to other showrooms for coverage if needed.
  • Initiates office stock orders by reviewing onhand versus suggested levels of supplies, literature, and product samples.
  • Maintains showroom for cleanliness and neatness to ensure a favorable and hospitable setting for all customers, including but not limited to: dusting, cleaning windows, taking out garbage. Responsible for taking the appropriate action and contacting those required to resolve showroom concerns. (i.e.; product repair, electrical issues, plumbing needs, etc.)
  • Meets company safety requirements by keeping work area neat and clean, following all company safety policies and procedures, and reporting any safety concerns.
  • Supports Pella's key imperative for customer satisfaction.

Skills/Knowledge

  • Energetic personality
  • Skilled at relating to and supporting a variety of customers
  • Strong organizational, time management and problemsolving skills
  • Selfstarter, demonstrates a strong work ethic and responsiveness to customer needs
  • Able to work with details, complexity and follow thro
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