- Ensure all policies and procedures are followed including OFAC, BSA/AML, REG D, REG E, and REG CC.
- Coach and mentor the Call Center team to ensure excellent customer service skills.
- Develop and execute a comprehensive team training program.
- Enforce dual control procedures at all times; perform audits as needed to ensure ongoing compliance procedures.
- Hire, onboard and train call center personnel. Schedule staff to maintain adequate coverage at all times.
- Keep staff informed of new products and services, Bank and departmental news, and pertinent changes in policies and procedures.
- Complete regular coaching sessions and annual reviews with branch employees.
- Report opportunities and issues to SVP, Retail Operations and Branch Banking management.
- Analyze call center data and delivers reports for upper management.
- Excellent customer service.
- Demonstrated, excellent interpersonal, problem-solving and leadership skills.
- The ability to coach others and to motivate a team.
- Track record of significant success in call center management and customer satisfaction and retention.
- In-depth knowledge of all banking products and services, policies, and procedures and related regulations including reporting and audit requirements.
- Demonstrated ability to make departmental decisions regarding a variety of banking activities.
- Computer skills including word processing, spreadsheets, Internet usage, e-mailing, bank systems and phone systems.
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Center Manager
1 week ago
Trinity Health Kensington, United StatesEmployment Type: · Full timeShift: · Day Shift · Description: · The Center Manager is responsible for the management and operation of the PACE center which may include day · center, rehabilitation, social work, dietary and recreation; supervision of assigned interdisciplinar ...
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Data Center Manager
3 weeks ago
Piper Companies Bethesda, United StatesZachary Piper Solutions is seeking a Data Center Manager for a position supporting a defense contractor. The Data Center Manager will be required to work onsite in Bethesda, MD. The individual will oversee and maintain all data center operations, collaborating with the governm ...
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Data Center Manager
1 week ago
Base2 Solutions Bethesda, United StatesThis role will be responsible for the monitoring maintenance of all data center operations. This individual will collaborate with government customer to define the processes and standards that govern data center activities, monitor activities to confirm compliance, and track and ...
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Banking Call Center Manager
1 day ago
Ultimate Staffing Bethesda, United StatesUltimate Staffing has a great opportunity with a bank in Bethesda, MD. This is a full-time, direct hire role for a Call Center Manager. Hours are 9:00am-5:00pm Monday through Friday with the need for flexibility to work core hours. Salary is starting at $75k but is dependent on e ...
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Learning Center Manager
6 days ago
Mathematical Assistance Training Silver Spring, United States:Across North America and all over the world, Mathnasium Learning Centers are committed to helping students achieve their full potential in math. Our world-class curriculum is built upon the Mathnasium MethodTM— the result of decades of hands-on instruction and development — and ...
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Data Center Engineer Manager
3 days ago
Scout Solutions Inc Defunct Bethesda, United StatesData Center Engineer Manager · Location: Bethesda, MD · Security Clearance: TS/SCI with CI Poly required for Position or TS/SCI and willingness to obtain a poly. · Certification: at a minimum, meet DoD IAT Level II certification requirements (currently Security+, CCNA-Security, ...
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Senior Product Manager, Center Management
1 week ago
Teaching Strategies, LLC Bethesda, United StatesJob Description · Job DescriptionBe a Part of our Team · Join a working family that is dedicated to the mission of the work we do · Teaching Strategies is an innovative edtech organization focused on connecting teachers, children, and families. As front runners in the early child ...
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Data Center Manager Engineer
1 week ago
Xcelerate Solutions Bethesda, United States· Data Center Manager Engineer - TS/SCI · Xcelerate Solutions is looking to fill a Data Center Manager Engineer position within the Analysis Solutions Division (ASD) to support the National Media Exploitation Center (NMEC). This role will be responsible for the monitoring maint ...
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Data Center Manager Engineer
5 days ago
Leidos Bethesda, United StatesDescription · At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success. We empower our teams, contribute to our communities, and operate sustainable practices. Everything we do is built on a com ...
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Banking Call Center Manager
5 days ago
Ultimate Staffing Bethesda, United StatesUltimate Staffing has a great opportunity with a bank in Bethesda, MD. This is a full-time, direct hire role for a Call Center Manager. Hours are 9:00 am-5:00 pm Monday through Friday with the need for flexibility to work core hours. Salary is starti Call Center, Manager, Banking ...
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Banking Call Center Manager
6 days ago
Ultimate Staffing Services Bethesda, United StatesJob Description · Job DescriptionUltimate Staffing has a great opportunity with a bank in Bethesda, MD. This is a full-time, direct hire role for a Call Center Manager. Hours are 9:00am-5:00pm Monday through Friday with the need for flexibility to work core hours. Salary is start ...
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Call Center Project Manager
1 week ago
ISN Corporation Bethesda, United StatesCompany Description · We are leading provider of investigation and inspection services to the Federal Government. ISN's network of 1,800 highly trained and credentialed investigative professionals allows ISN to address geographically-diverse requirements skillfully. Our investig ...
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Grooming Center/Salon Manager
1 week ago
Roosters Men's Grooming Center Bethesda, United StatesJob Description · Job Description Roosters Men's Grooming Center – Employment Opportunity · Roosters is defining the men's grooming industry With us is a great career opportunity at our men's grooming center in Bethesda, MD. Roosters MGC is a Regis brand offering all types of gro ...
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Center Manager
2 days ago
European Wax Center Rockville, United States Full timePosition Summary · The Center Manager position has full revenue and operational responsibility for a Artemis Wax Corp. owned European Wax Center. As a Center Manager, you will have the opportunity to develop a team of guest service associates and Wax specialists and help them ach ...
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Learning Center Manager
4 days ago
Mathematical Assistance Training Silver Spring, United States: Across North America and all over the world, Mathnasium Learning Centers are committed to helping students achieve their full potential in math. Our world-class curriculum is built upon the Mathnasium MethodTM— the result of decades of hands-on instruction and development — and ...
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Health Center Manager
2 weeks ago
Community Clinic Inc. Silver Spring, United StatesJob Description · Job DescriptionCCI Health and Wellness Services is a group practice, empowering patients to partner with staff for an unparalleled healthcare experience. Through integrated teams in a learning environment, we deliver high quality, affordable, care to every patie ...
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Center Manager
14 hours ago
Omega Key Consulting Washington, United StatesJob Description · Job DescriptionThe Center Manager helps the Franchise Owner(s) run the day-to-day operations of this retail location. He or she may be required to open and close the center, help manage productivity, and ensure the center's team delivers world-class customer ser ...
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Mindbank Consulting Group San Francisco, United States PermanentMINDBANK JOB OPENING JOB TITLE: Data Center Manager · LOCATION: Bethesda, MD - Hybrid; also compressed schedules are available. · CLEARANCE: TS/SCI clearance required. · PAY RATE: W2 Salaried plus benefits, PTO - 15 days, 11 Holidays, 7 Sick days, 401k w/match and more. · JOB TYP ...
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Operations Center Manager
1 week ago
InsideHigherEd Arlington, United StatesPosting Number:S05520P · Position Title:Operations Center Manager · Department:OIT Service Management · Location:Arlington · Job Family:Information Technology · Position Status:Full-time · Work Hours:Standard · Work Schedule:Mon – Fri 8am – 5pm · Participates in on-call escalatio ...
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Center Manager
2 weeks ago
European Wax Center Silver Spring, United States**Position Summary** · The Center Manager position has full revenue and operational responsibility for a Artemis Wax Corp. owned European Wax Center. As a Center Manager, you will have the opportunity to develop a team of guest service associates and Wax specialists and help them ...
Call Center Manager - Bethesda, United States - Ultimate Staffing
Description
IMMEDIATE OPENING
Ultimate Staffing has a great opportunity with a bank in Bethesda, MD. This is a full-time, direct hire role for a Call Center Manager. Hours are 9:00am-5:00pm Monday through Friday with the need for flexibility to work core hours.
Salary is
starting
at $80k and is dependent on experience.
Major Duties and Responsibilities include but are not limited to:
Position Requirements:
race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status.
We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
Call Center Manager professionals in Bethesda
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Gwendolyn Yetter
Political Science and Economics B.A. Student