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Stamford

    District Manager Station Operations - Stamford, United States - Metropolitan Transportation Authority

    Metropolitan Transportation Authority
    Metropolitan Transportation Authority Stamford, United States

    4 weeks ago

    Default job background
    Description

    Important:
    If you applied for a position before March 24, 2023, please check the status of your application

    here

    . MTA employees, click

    here

    to check your job application status.
    Metro-North Railroad reserves the right to remove this posting before the Application Deadline.

    Opening:
    MTA Metro-North Railroad is a dynamic organization, operating out of the jewel of New York City, Grand Central Terminal.

    We provide service to over 86.5 million customers, traveling in and out of New York and Connecticut.

    A subsidiary of the Metropolitan Transportation Authority, Metro-North Railroad is one of the busiest commuter railroads in the nation.


    MTA Metro-North Railroad strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities to its employees.


    Position Objective:
    The purpose

    directs the operations of all stations within the assigned district, which includes assuring customer service,

    cleaning services, parking, ticket selling, ambassadors, and facility maintenance standards are met.

    The position

    must respond to

    all train emergency disruptions on a 24/7 basis, as well as planned bus operations, to assist customers at all outlying

    stations. Oversee all station ambassadors at key stations.

    Responsibilities:
    Directly supervises station cleaning, ticket selling

    ,

    and station ambassador forces working within their

    district. This includes the training and qualification of all ticket sellers and custodians. Assist in the

    development of customer service standards, techniques, policies

    ,

    and procedures.
    Directs safety, cost control

    ,

    and personnel administration for all departmental forces headquartered

    within their district.
    Assists in the development of customer service, custodial

    ,

    and maintenance standards in the assigned

    district, assuring all standards are maintained by departmental forces, outside contractors

    ,

    and others

    working in their district. Signs off on Capital Program proposals and MTA Real Estate development

    proposals for station properties.
    Responds to emergencies on a 24-hour / 7-day basis

    .
    Interfaces with

    the

    general

    public

    ,

    and

    local and county officials in matters

    of

    stations within their

    district.
    Manage scheduled and unscheduled bus service operations in the assigned district to ensure

    the

    safety and

    reliability of service.
    Perform monthly station inspections at various times of the day to ensure that station standards

    comply

    .
    Oversee

    the

    parking operator's field performance including preventative maintenance, emergency repair,

    and snow removal activities, etc.

    ,

    or

    your assigned district.

    Required Qualifications:

    Required Knowledge/Skills/Abilities:
    Working knowledge of MS Office Suite and/or comparable applications (i.e. Excel, Access, Word, PowerPoint, and

    Project).
    Excellent human relations, customer service (internal and external), and motivational skills.
    Thorough knowledge and application of collective bargaining agreements (i.e. TCU).
    Ability to oversee

    point-of-sale

    revenue activities, including the automated and manual collection of fare

    revenues.
    Thorough knowledge of station maintenance and

    ticket-selling

    operations

    .
    Strong interpersonal, verbal, and written

    communication

    skills.
    Ability to work evenings and weekends as a normal course of business.
    Valid driver's license.
    Must be available to respond to emergencies 24 hours a day, 7 days a week, as required

    .

    The following is/are preferred:
    Familiarity with Metro-North Railroad Passenger Tariffs

    Required Education and Experience:
    Associate

    degree in accounting

    , Computer Science, Technology

    ,

    or a related field. Demonstrated equivalent

    experience,

    education

    ,

    and

    /or technical credentials experience may be considered

    in place of

    a

    degree.
    Minimum of (3) years of experience in an operations environment, preferably in a transportation organization

    .
    Minimum of two (2) years of experience managing a diverse staff.
    Other Information

    This position is safety-sensitive and subject to toxicological testing.

    According to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the "Commission").

    Employees driving company vehicles must complete defensive driver training once every three years for current MNR drivers; or within 180 days of hire or transfer for an employee entering an authorized driving position.

    MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including those concerning veteran status and individuals with disabilities.

    The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.

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