- Field customer complaints when necessary
- Connect with the housekeeping department to ensure guest accommodations are ready
- Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
- Answer incoming calls and questions about guests' needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
- Has experience answering telephone calls and troubleshooting stressful situations
- At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
- High school diploma, GED, or equivalent
- Exhibits working knowledge of Microsoft Office and reservation management systems
- Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
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Hotel Front Desk Receptionist - Kansas City, United States - Holiday Inn Kansas City Downtown
Description
Do you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team You'll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay.
Responsibilities:
Perform regular bookkeeping duties:
make sure hotel guest information is current and correct
Qualifications:
About Company:
Welcome to theHoliday Inn Kansas City Downtown
Nestled between theRiver Marketand theCentral Business District of Kansas Cityright down the street from theKC Street Car.
The Holiday Inn Kansas City Downtown is a short 2-minute drive from theCharles B. Wheeler Downtown Airport (MKC)and a 20-minute drive from theKansas City International Airport (MCI).
The Holiday Inn Kansas City Downtown offers a very unique stay experience.
The newly renovated rooms have amazing comfort, cleanliness, and service with a taste of luxury to all travelers visiting the city.
Guests can expect Complimentary Wi-Fi access throughout the hotel. Access to a state-of-the-art fitness center.
