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    Member & Guest Services Manager - Naples, United States - Pelican Bay Foundation

    Pelican Bay Foundation
    Pelican Bay Foundation Naples, United States

    3 weeks ago

    Default job background
    Description
    Job Type

    Full-time

    Description


    As the Member and Guest Services Manager, you play a critical role in providing member and guest-related services to residential and commercial members (15,000+).

    One of the largest responsibilities involves managing and maintaining the database for all types of members.

    This position involves issuing member cards to owners, dependents, caregivers, affiliates, property managers, commercial members, key employees, and both annual and seasonal renters.

    In this role you will be responsible for managing the member and guest services team. You will also handle member inquiries via phone, email and in person at the membership desk. This position requires processing/handling large fees relating to sales and lease applications.


    FLSA Status:
    Exempt

    Overall Responsibilities

    Supervises member and guest services team members
    Maintains the member database
    Manages all lobby staff both Guest and Member Services
    Respond to inquiries from members, potential members, realtors, guests, and other public traffic that require assistance
    Advanced knowledge of Foundation computer software - to facilitate daily job requirements including Northstar, Word, and Excel
    Issues the membership photo identification cards, as appropriate under the Foundation guidelines and policies

    Coordinates and communicates with closing agents and real estate brokers to ensure proper closing documents are executed, distributed, maintained, and filed appropriately.

    Maintains all the paper and electronic files involving members
    Process miscellaneous deed change requests by owners revising their ownership status.
    Completes estoppel requests
    Advanced knowledge of Pelican Bay Declaration and Protective Covenants.
    Advanced knowledge of Collier County Property Appraiser Website and Collier County Clerk's Website
    Processes rental applications by evaluating and interpreting the Foundation guidelines and policies; determines if rental is to be granted.
    Revise all lease, estoppel, and exemption application forms annually.
    Scan and index all new owner closing documents, current owner deed changes and miscellaneous owner documents.
    Welcomes new members by providing member cards, literature, and providing them with an overview of Pelican Bay amenities.
    Requirements

    Education

    Minimum High school diploma/GED or equivalent.

    Associate or bachelor's degree preferred or any combination of education, training, and work experience which demonstrates the ability to perform the duties and responsibilities as described.

    Skills & Experience

    Minimum 5 years of supervisory experience
    Successful supervisory experience in a hospitality/customer or member facing industry/ organization preferred
    Highly proficient and have working knowledge of point-of-sale systems, Advanced working knowledge of Microsoft Office, (Word, Excel, Outlook, and PowerPoint)
    Proven ability to be an effective communicator and an active listener
    Must be able to lift up to 25 pounds and occasionally lift up to 40 pounds
    Must be able to remain in a stationary position at a desk 75% of the time
    Key Competencies

    Proven ability to collaborate cross functionally
    Proven ability in prioritizing work activities of a large employee base
    Demonstrated experience in providing superior service to internal and external customers with emotional intelligence
    Demonstrated excellent communication in English skills, both written and verbal form
    Every person joining our Foundation will share our

    Core Values:
    Welcoming
    Collaborative
    Positive
    Respect

    Pelican Bay Foundation is an Equal Opportunity Employer and Drug-Free Workplace
    #J-18808-Ljbffr
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