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    Guest Services Specialist - San Jose, United States - Forrest Solutions

    Forrest Solutions
    Forrest Solutions San Jose, United States

    3 weeks ago

    Default job background
    Tourism / Travel / Hospitality
    Description

    Floor Host: Delivering Exceptional Hospitality Experience

    Are you passionate about providing outstanding service and creating memorable experiences? We are seeking a dynamic individual to join our team as a Floor Host, the pivotal role responsible for delivering a hospitality-based experience to our esteemed customers.

    Key Responsibilities:

    • Elevated Hospitality: Serve as the "go-to" person on the floor, dedicated to providing exceptional service to our customers. Be the welcoming face of our organization, offering assistance, information, and guidance with a warm and welcoming demeanor.
    • Real-Time Support: Provide real-time support for meetings on all office floors, ensuring meeting organizers and guests have everything they need for a seamless experience. Verify and accommodate room requirements to exceed client expectations.
    • Space Optimization: Advocate for our client's hoteling culture and mobile way of working by supporting guests and visitors in securing workspace. Optimize meeting rooms and workspaces to maximize efficiency and utilization.
    • Continuous Monitoring: Monitor all meeting rooms for timely participant arrivals and departures, reclaim unused meeting spaces, and ensure optimal room utilization.
    • Maintenance and Preparation: Open and close work areas at scheduled times, ensuring a pristine and organized environment. Collaborate with the facility maintenance team to address any issues promptly.
    • Customer Engagement: Capture data and report customer interactions to enhance service delivery. Provide a contact card for additional in-meeting support, ensuring customer satisfaction.

    Position Requirements:

    • Experience: 2-3 years in a service industry role, such as Hotel and Restaurant, Hospitality, or Event Planning, preferred.
    • Technical Skills: Strong proficiency in Microsoft Office Suite, Google Docs, and audio/visual equipment.
    • Physical Ability: Ability to stand for long periods and thrive in a fast-paced environment.
    • Interpersonal Skills: Excellent communication, listening, and professional demeanor. Ability to navigate clients of every professional level.

    Competencies:

    • Client-Centric Approach: Prioritize customer satisfaction and exceed expectations.
    • Attention to Detail: Demonstrate accuracy and meticulousness in all tasks.
    • Adaptability: Thrive in a fast-paced environment with changing priorities.
    • Problem-Solving: Exhibit solid decision-making skills and anticipate customer needs.

    Benefits:

    • Competitive salary
    • Comprehensive benefits package
    • Opportunities for growth and development

    Join us in creating exceptional experiences for our customers and making a positive impact every day

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