Gift Card Program Specialist - Jacksonville, United States - Fanatics Inc.

Fanatics Inc.

Verified Company

Jacksonville, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Gift Card Program Specialist
Fanatics is building a leading global digital sports platform.

The company ignites the passions of global sports fans and maximizes the presence and reach for hundreds of sports partners globally by offering innovative products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect and Bet.

Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform.

Fanatics has an established database of over 100 million global sports fans, a global partner network with over 900 sports properties, including major national and international professional sports leagues, teams, players associations, athletes, celebrities, colleges, and college conferences, and over 2,000 retail locations, including its Lids retail business stores.

As a market leader with more than 18,000 employees, and hundreds of partners, suppliers, and vendors worldwide, we take responsibility for driving toward more ethical and sustainable practices.

We are committed to building an inclusive Fanatics community, reflecting, and representing society at every level of the business, including our employees, vendors, partners, and fans.

Fanatics is also dedicated to making a positive impact in the communities where we all live, work, and play through strategic philanthropic initiatives.

This position will support the overall gift card program which includes numerous websites and venues. While primarily focusing on program operations and projects, this role will have exposure to all aspects of the gift card business.

Key Responsibilities

Set up and launch new gift cards on various websites
Maintain websites by auditing and merchandising gift card assortment
Open and manage tickets as necessary for continuous program maintenance
Assist with gift card orders and promotional campaigns
Review creative assets and update as needed
Partner with internal and external stakeholders to ensure program compliance and consistent communication
Manage customer service inquiries and assist accordingly
Facilitate and process internal gift card requests
Perform tests for new gift card products
Monitor and track gift card inventory to ensure adequate on hand quantities
Understand key metrics and make recommendations for improvement Stay up to date on competitive landscape and industry trends

Position Requirements

Bachelor's degree, preferably in Business or Marketing
2+ years of marketing and or/ gift card experience; ecommerce retail experience is a plus
Ability to thrive in a fastpaced environment
Results driven with a passion for innovation
Excellent verbal and written communication skills
Strong interpersonal skills with the ability to foster internal and external relationships
Exceptional organizational skills and high attention to detail
Ability to work independently, multitask and meet deadlines
Proficient in Microsoft Office

Tryouts are open at Fanatics Our team is passionate, talented, unified, and charged with creating the fan experience of tomorrow.

The ball is in your court now.

Fanatics is committed to responsible planning and purchasing (RPP) practices, working with its business partners across its global and multi-layered supply chain, to ensure that planning, sourcing, and purchasing decisions, along with other supporting processes, do not impede or conflict with the fulfillment of Fanatics' fair labor practices.