Customer Service Representative Ii - League City, United States - American National Family of Companies

American National Family of Companies

Verified Company

League City, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Customer Service Representative II:

American National is seeking a Customer Service Representative II.

Why Apply?
You enjoy customer service that is not sales driven
You are seeking a career that offers development opportunities and defined job progression
Strong training program
Comprehensive benefits, that include a generous paid time off package
Fitness and educational support
Casual dress code
What will you do?
Support immediate requests of all incoming phone calls by accepting payments, confirming basic policy information, and managing account and/or policy detail changes; Striving to meet first call resolution
Provide accurate, valid, and complete information to authorized partiesIncluding policy information, interpretation, coverages, products (Validating caller identification and authority)
Notify underwriting department of changes to risk
Review and post premium payments
Become an expert in programs utilized to disseminate policy status, policy data, and inquiries
Identify funds needed for lapsed payment policies for reinstatement (Guarantee appropriate approvals are obtained, forms are signed, required paperwork is completed/received, and process payments according to guidelines)
Assist with projects assigned

Required Qualifications

High school diploma or equivalent
Preferred Qualifications:
Work experience in call center and/or customer focused positions (Insurance, Banking, Finance, Retail, Food service)
Bilingual skills
Positive phone disposition, with the ability to maintain confidence when communicating resolution to clients
Strong cognitive and multitask skills
Ability to learn/retain information quickly
Interpersonal skills, able to work effectively in a team focused environment
High attention to detail and followup
Passion to provide the highest quality of customer service to clients, possessing pride when managing ownership of phone calls from startfinish
Commitment to ongoing education in relation to the company and products/services offered

American National offers eligible employees and their families medical, dental, vision, and basic life insurance. Employees are able to enroll in our company's 401k plan. Employees also receive annually a bank of paid time off and paid holidays.

We aspire to see people for what they bring to our corporate culture by supporting an inclusive work environment, including an emphasis on a healthy work-life balance, development opportunities, and a casual dress code.

American National is an established, stable, and successful multi-line insurance corporation that has provided financial strength and a sense of security to employees, customers and business partners since 1905.

With focus on our organization's values and cultural richness:

Financial Strength, Integrity, Respect, Service and Teamwork (FIRST) and Agility, Collaboration, and Engagement (ACE) we continue to pursue our vision to be a leading provider of financial products and services for current and future generations.

Hiring Practices
American National is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information or any other legally protected categories.

American National is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.

Nearest Major Market:
Galveston

Nearest Secondary Market:
Houston

Job Segment:
Call Center Representative, Customer Service Representative, Bank, Banking, Customer Service, Finance