Concierge - Phoenix, United States - First Place AZ

Description

This position is considered full-time at 30 hours per week, M-F from 5p-11p. It is benefits eligible.
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First Place does not consider third-party recruiters/agencies to fill open roles. _


About First Place AZ

We are a spirited charitable nonprofit organization developing and operating home and community options for adults with autism and other neurodiversities.

First Place-Phoenix, our flagship property, is raising the bar on supportive housing for this population and represents home for individuals who live here, peace of mind for family and friends, and an inspiring and enriching workplace environment.

The Opportunity

Under the direction of the Director of Property Relations and in collaboration with all team members at First Place, the Concierge staff will work together to uphold excelling customer service to residents, staff and guests of First Place.

Who you are
You have a passion for and experience in providing excelling customer service.

You have experience working with a neurodiverse population - specifically modeling and/or prompting individuals with autism or other neurodiversities when performing independent living skills and experience with supportive decision making.

You can work in a fast-paced environment while remaining flexible, organized, proactive, resourceful, and efficient, with a high level of professionalism.

Collaboration, demonstrated commitment to high professional and ethical standards, achieving established organizational outcomes and promoting a diverse workplace.

You are open to direction and supervisory feedback; committed to high-quality job performance; comfortable and confident in sharing and receiving ideas and feedback within a team.

What you'll do

• Monitor activities and perform the following duties at the front desk located in the lobby of the First Place Apartments:
• Monitor/ensure security of main entrance
• Grant access into the building
• Accept and distribute mail, packages, and deliveries (USPS, UPS, FedEx, groceries, etc.)
• Manage the checkin and checkout of all visitors
• Answer phone
• Communicate the arrival of visitors to appropriate staff and/or residents using internal phone system
• Monitor direct notifications/alerts from resident units
• Address all inquiries and forward to appropriate party
• Provide directions/navigation instructions to assist residents and visitors in locating onsite and community destinations
• Coordinate with shift staff any identified support/service needs of residents
• Provide consistent, excellent customer service to residents, families, coworkers and visitors.
• Perform other duties as assigned by supervisor.

Supervisory Responsibilities:

This role has no supervisory responsibilities.


What you'll bring
All potential employees of First Place will be required to pass a thorough criminal background check, drug screening.

• High school diploma or G.E.D. required.
• Minimum one year of experience in customer service.
• Outstanding references from previous employers.
• Demonstrates integrity, respect, kindness and excellence in work and interactions.
• Ability to work in a fastpaced environment.
• Ability to work effectively with individuals of varied ethnic, social and cultural backgrounds.
• Showing of support and respect for an individual's right to selfdetermination and independence within the neurodiverse population at First Place AZ.
• Ability to work under pressure.
• Ability to multitask and problemsolve independently.
• Ability to selfdirect tasks and activities.
• Willingness to take direction and to be open to supervisory feedback.
• Commitment to a highquality job performance.
• Willingness to receive feedback from and share ideas with the First Place AZ team.
• Ability to assess needs of residents/TA students and deploy appropriate intervention when needed.

What to expect
The position takes place in an office environment. Exposure to varying temperatures and weather elements can apply. The noise level ranges from quiet to moderate. This is a safety-sensitive position.

*All potential employees of First Place will be required to pass a thorough criminal background check, drug screening and any other offender/registry clearances as identified and deemed appropriate by the organization.

• Physical Demands:_

The position may require the following physical demands:

• Ascending/descending stairs
• Moving self in different positions to accomplish tasks in various environments.
• Remaining in a stationary position, often standing. or sitting for prolonged periods.
• Moving about to accomplish tasks or moving from one worksite to another.
• Communicating with others to exchange information.
• Repeating motions that may include the wrists, hands, and/or fingers.
• Assessing the accuracy, neatness and thoroughness of the work assigned.
• Lifting objects up to 25 lbs.

Pay:
$ $20.00 per hour

Expected hours: 30 per week


Benefits:

• 401(k)
• 401(k)

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