Cloud Solution Architect - Reston, United States - Microsoft

Microsoft

Verified Company

Reston, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

We are looking to hire a
Cloud Solution Architect - CTJ to join Microsoft Federal.

The Microsoft Federal organization was established to address the unique mission, legal/regulatory requirements, and procurement rules and processes of the United States Government (USG).

Microsoft Federal is committed to ensuring its resources - including appropriately qualified, experienced, and certified personnel (with necessary security clearances or otherwise) are available as needed to meet USG evolving needs.

To that end, Microsoft embraces, as a mission-critical philosophy, flexibility in the recruiting, hiring, and workforce assignment of Microsoft Federal personnel.

Microsoft Federal personnel can expect to serve in various roles in the Microsoft Federal organization during the course of their career to meet evolving USG needs, regardless of segment - Civilian, Defense, or intelligence community.

Microsoft is on a mission to empower every person and every organization on the planet to achieve more.

Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day.

Growth mindset encourages each of us to lean in and learn what matters most to our customers, to create the foundational knowledge that enables us to make customer-first decisions in everything we do.

In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us achieve our mission.

Responsibilities:

Customer Centricity

Identifies and evaluates industry trends (customer industry verticals, information technology [IT] industry), gathers customer/partner insights (e.g., feedback around technical preferences, environments, business needs, competitive landscape), and maps architecture and digital transformation solutions to customer/partner business outcomes. Acts as the voice of the customer (VOC)/partner by driving new feedback, insights, and resources across territories to add and prioritize. Represents the customer/partner to internal teams (e.g., Engineering) to shape products and services by providing insights across the territory. Leverages feedback to develop strategic and actionable insights and presents business cases to program managers to influence product roadmaps and decision making. Shares customer/partner success stories with the wider internal team.
Develops and expands existing impactful relationships with customer and partner architects, Clevel technical decision makers (TDMs), and business stakeholders (to the extent that the customer/partner will call for consultation without being prompted). Provides direction to TDMs and builds the bridge between TDMs and business decision makers (BDMs). Uncovers, aggregates, and synthesizes data about customer/partner business, complex technical requirements and issues (e.g., involving great length or tenacity to resolve), and various technical strategies being proposed. Addresses requirements/issues/strategies with winwin technical architecture(s) and demonstrates and proves the capability and value of those solutions through design collaboration sessions with the customer/partner. Contributes to and understands how works aligns with customer success plan and delivers customer outcomes by driving partnerships with the appropriate internal teams/resources. Supports customer skilling by leading discussions on technical delivery with other internal and external stakeholders as a technical thought leader to influence customer readiness.
Guides other team members to focus on customer/partner experience through efficient delivery and ensuring a seamless and connected customer experience. Drives definition of customer/partner conditions of success. Anticipates customer/partner dissatisfaction and unmet needs and helps create strategies to improve experience, value realization, and acceleration of customer transformation.
Actively listens, creates, and sustains constructive tension and trust with customers/partners by respectfully challenging their decisions and/or areas where they might do more and encouraging them to consider alternative architectures/solutions and approaches.

Business Impact

Drives their team in operating and optimizing complex and highimpact situations for strategic customers/partners in collaboration with internal stakeholders (e.g., Customer Services and Support, Customer Success Account Management, other Account Team members, Product Groups). Anticipates and manages business and technical risks, and adapts methodology and applies governance to identify, communicate, and minimize business and technical risks. Adheres to quality assurance standards and calculates risks while ensuring excellence in the design and/or delivery of solutions. Leverages standard tools to ensure accurate opportunity and milestone execution and pipeline hygiene.
Owns complex customers/partner relationships to anticipate, identify, propose resol