Manager Case Management - Colorado Springs, United States - Children's Hospital Colorado

Description

Here, it's different. Come join us.

Children's Hospital Colorado, Colorado Springs is a top-ranked hospital located in a top-ranked city.

With a regional team of more than 1,000 team members, Children's Colorado has been present in southern Colorado since 2001 and now has team members at five locations providing outpatient specialty care, emergency care, inpatient care and therapy care. Children's Hospital Colorado, Colorado Springs is the first pediatric-only hospital in the region and includes the region's only emergency department and operating rooms built just for kids and served by pediatric experts who have dedicated their lives to treating kids - and only kids - and who are directly linked to one of the country's leading pediatric academic medical centers.

Here, we know it takes all of us, every role, to deliver the best possible care to each child and family we treat.

That's why we build our teams toward a foundation of equity in access, advancement, and opportunity. We know teams of individuals with different identities and backgrounds can nurture creativity and innovation. We know we can see, treat, and heal children better when our team reflects the diversity of our patient population. We strive to attract and retain diverse talent because we know a truly inclusive and equitable workforce will help us one day realize our most basic calling: to heal every child who comes through our doors.

A career at Children's Colorado will challenge you, inspire you and motivate you to make a difference in the life of a child.

Learn about Children's Colorado and our culture:

Find out more about living and working in Colorado Springs:

The Manager, Case Management is responsible for directing and managing daily case management operations, while achieving objectives for the operation; developing individuals and team; and ensuring team effectiveness.

Department Name: CSH Case Management
Job Status: Full Time
Shift: Typical working hours will be M-F days. This is a leadership position, so some flexibility will be needed.

Education: Masters of Science in Nursing (MSN) or Master's in health related field.
Experience: Three years of clinical experience and two years of nursing leadership experience in supervision, leading clinical practice projects, serving as a charge nurse or house supervisor, and/or precepting.
Equivalency: Bachelor's degree in Nursing plus two additional years of leadership experience over nursing or nurse case management will substitute for the Master's degree requirement.
Certification(s): Nursing Case Management Certification.
Licensure(s): Registered Nurse License

POPULATION SPECIFIC CARE
Neonate - <30 days
Infancy - >30 days to 1yr
Toddlers - >1yr to 3yrs
Pre-Schoolers - >3yrs to 5yrs
School age - >5yrs to 13yrs
Adolescent - >13yrs to 18yrs
Adult - >18yrs to 65yrs

ESSENTIAL FUNCTIONS
An employee in this position may be called upon to do any or all of the following essential functions. These examples do not include all of the functions which the employee may be expected to perform.
* Develops annual work plans used to achieve goals and performance metrics.
* Directs and manages the daily case management operations of the department to ensure policies, procedures, and guidelines are being followed.
* Participates in leadership activities for division, contributing to the achievement of goals and objectives; evaluates team performance. Defines and maintains internal processes for function; establishes patient experience standards and handles operational and patient/family escalations for function. Serves as a champion of enterprise-wide culture, influencing culture change to support functional objectives.
* Provides clinical expertise and leads department team members in providing developmentally appropriate care and evaluating outcomes for infants and children with complex health care needs.
* Utilizes expert evidence-based practice to provide clinical expertise to the healthcare team in coordinating developmentally appropriate care and evaluating outcomes for patients with complex health care needs. Provides clinical follow up when desired outcomes are not achieved.
* Manages communications to the enterprise on projects and important topics related to nursing case management. Maintains effective working relationships with peers in division, peers in other divisions, and senior leadership.
* Assigns and reviews work, provides work instruction (OTJ or formal training) and develops team members. Evaluates performance of team members, providing continuous feedback. Manages discipline and performance issues; hires and fires team members. Identifies resource needs and develops recommendations for meeting needs.
* Develops budget recommendations and in monitoring budget.
* Works on highly complex or controversial projects; performs project management activities. Provides technical expertise on programs, processes, and best practices.
* Ensures compliance against federal, state, and local regulations for functional area.

KNOWLEDGE, SKILLS & ABILITIES
* Knowledge of case management, care coordination and utilization review.
* Knowledge in medical/ clinical operations.
* Knowledge in principles of communication: verbal and written, to deal with all levels of personnel.
* Ability to demonstrate customer service skills with hospital/ clinic staff, children, parents, and visitors.
* Knowledge of computer use and software to include MS office and other software used for hospital operations.
* Skill in developing and maintain effective working relationships with personnel.
* Ability to prioritize and organize tasks in a fast-paced setting.
* Ability to work independently and as a team member.
* Ability to analyze financial information to forecast operational budgets, setting department unit goals and workforce planning.
* Ability to utilize motivational techniques to develop leadership and decision-making within the department.

SCOPE & LEVEL
Guidelines: Guidelines are in the form of stated goals and objectives for function.
Complexity: Work assignment is unstructured and leader is responsible for implementing and managing a variety of objectives, resources, and initiatives to achieve the goals of the function. Duties performed include operational planning; developing standards, priorities, guidelines, processes, measurement (evaluation) systems; implementation of production and performance management standards; and allocating resources. Work is tactical and operational in nature.
Decision Making: Employee is responsible for planning, organizing, allocating resources, ensuring compliance with procedures, and achieving the objectives of the function.
Communications: Communication at this level is primarily internally focused and involves establishing and maintaining effective working relationships with team members, peers, directors, and executives. Provides guidance and interpretation of the enterprise's policies, procedures, and standards. Provides information to higher-level directors and executives.
Supervision Received: Responsible for achieving the objectives of function within the scope of established guidelines. Employee is expected to resolve problems that arise in the normal course of the work. Work is reviewed for soundness of judgment and feasibility of decisions.

PHYSICAL REQUIREMENTS
* Will frequently stand/walk for 6-8 hours per day.
* Will frequently use hands while keyboarding and writing.
* Will frequently sit for 2-4 hours per day while accessing computer, talking on the telephone, and while attending meetings.
* Back and Upper Body (lifting and carrying)
* Will occasionally lift/force exerted up to 100 pounds.
* Constantly uses sight in performance for daily job duties.
* Constantly uses hearing in performance for daily job duties.
* Able to assist or assume direct patient care as census directly permits. Exposure to unsteady or falling patient: In the course of transferring a patient, may encounter a patient who falls or loses balance, causing employee to fall and/or bear the full weight of a patient.

WORK ENVIRONMENT
* Exposure: Exposure to blood/body fluid: Regular/Frequent.
* Exposure: Exposure to heights: Occasional.
* Exposure: Exposure to infectious diseases: Frequent.
* Exposure: Exposure to lung irritations: Occasional.
* Mental and Emotional Requirements: Independent discretion/decision making.
* Mental and Emotional Requirements: Makes decisions under pressure.
* Mental and Emotional Requirements: Manages stress appropriately.
* Mental and Emotional Requirements: Works with others effectively.

It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, or any other status protected by law or regulation. Be aware that none of the questions are intended to imply illegal preferences or discrimination based on non-job-related information.

Salary Information

Benefits Information

Here, you matter. As a Children's Hospital Colorado team member, you will receive a competitive pay and benefits package designed to take care of your needs that includes base pay, incentives, paid time off, medical/dental/vision insurance, company provided life and disability insurance, paid parental leave, 403b employer match (retirement savings), a robust wellness program, and access to professional development tools, including an education benefit to help you advance your career.

As part of our Total Rewards package, Children's Colorado offers an annual employee bonus program that rewards eligible team members based on organizational performance. If organizational goals are met for the year, the bonus is paid out the following April.

Children's Colorado delivers annual base pay increases to eligible team members based on their performance over the previous year.