- Meet and greet all in person visitors, answer a multi-line phone with support from student assistants, manage the office general email and voicemail boxes, and provide 'triage' to determine which services or staff members will best serve the needs of each visitor.
- Open the office promptly by 8:30am and close the office by 5:15pm.
- Respond to all ISSS emails within 24 hours, answering or forwarding as appropriate. Send out daily overview agenda emails to the office, and notify students electronically who have documents ready for pick up or delivery. Manage a paperless 3rd party document shipping service and related notifications and troubleshooting.
- Schedule meetings and appointments for the Map Room and other staff members as appropriate.
- Coordinate morning and afternoon mail delivery, faxes and assignment of electronic case files and requests to advisors.
- Receive, stamp, and document all incoming documents and deliveries for processing. Direct students to sign in electronically for all services during walk in advising hours.
- Access Banner and Sunapsis to answer student questions, disseminate student requests, process documents, and assign cases to advisors.
- Hire, train, and supervise the student assistants who serve as back for the ISSS front desk and provide project support for all ISSS staff.
- Maintain front office check in system and related data and reports (trends, issues, needs).
- Must be able to recognize and interpret foreign student and scholar documents related to their immigration and student status. Evaluate students' status in order to sign their I-20 documents for travel authorization.
-
Integration Specialist III
2 weeks ago
Emory Healthcare/Emory University Atlanta, United States**Overview** · At Emory Healthcare, we integrate science and caring to change the face of health care. Our team members are courageous individuals who are willing to challenge the status quo and help find solutions to complex problems. We're empowered to influence change for, and ...
-
Integration Specialist III
2 weeks ago
Emory Healthcare Atlanta, United StatesOverview: · At Emory Healthcare, we integrate science and caring to change the face of health care. Our team members are courageous individuals who are willing to challenge the status quo and help find solutions to complex problems. Were empowered to influence change for, and wi ...
-
Accounting Specialist III
6 days ago
Citizens Bancshares Atlanta, United StatesJob Description · Job Description · We're Hiring · Accounting Specialist III – Atlanta, GA · Celebrating over 100 years in the community, Citizens Trust Bank remains committed to providing personalized service and financial solutions to meet the growing needs of our customers ...
-
Accounting Specialist III
4 days ago
Citizens Bancshares Atlanta, United StatesJob Description · Job Description · Were Hiring · Accounting Specialist III Atlanta, GA · Celebrating over 100 years in the community, Citizens Trust Bank remains committed to providing personalized service and financial solutions to meet the growing needs of our customers. ...
-
Operations Specialist III
6 days ago
Silverton Mortgage Atlanta, United StatesWhy Silverton Mortgage: · •We are a people first organization that was voted a top place to work by the Atlanta Journal and Constitution and the Financial Services Industry · •We believe in giving back and we do so through The Silverton Foundation · •Our strong communication s ...
-
Specialist III, GIS
5 days ago
Southern Company Atlanta, United StatesGIS Specialists (Centralized & Lighting) · Job Location : 755 Jefferson Street, Atlanta, GA · Job Summary : · This position resides within the Geographic Solutions and Services organization and is responsible for the input, processing, and maintenance of Distribution data in acc ...
-
Accounting Specialist III
4 days ago
Citizens Trust Bank Atlanta, United StatesJob Description · Job DescriptionWe're Hiring · Accounting Specialist III – Atlanta, GA · Celebrating over 100 years in the community, Citizens Trust Bank remains committed to providing personalized service and financial solutions to meet the growing needs of our customers. · We ...
-
Client Support Specialist III
1 week ago
Cox Communications, Inc. Atlanta, United StatesCompany · Cox Enterprises · Job Family Group · Sales · Job Profile · Client Support Specialist III-AJC · Management Level · Individual Contributor · Flexible Work Option · Hybrid - Ability to work remotely part of the week · Travel % · No · Work Shift · Day · Compensation · Comp ...
-
Data Integration Specialist III
5 days ago
Black Knight Technologies, LLC Atlanta, United StatesPosition: · Data Integration Specialist III · Job Description: · LOCATION · Atlanta, GA or Jacksonville, FL - This role offers work from home flexibility of up to 2 days per week. · SUMMARY · Responsible for developing data integrations between ICE and our client's systems. ...
-
Customer Service Specialist III
1 week ago
gsu Atlanta, United States: · The Auxiliary and Support Services Department at Georgia State University is seeking to hire a · Customer Service Specialist III · to provide support to the · Parking & Transportation Unit . This position performs a variety of tasks to ensure a quality customer experience ...
-
Certification Specialist III
1 week ago
NCCPA Alpharetta, United StatesApplicants must be authorized to work lawfully in the United States for NCCPA as NCCPA will not sponsor or take over sponsorship of employment visas. · Certification Maintenance Specialist III · Location:NCCPA is a hybrid work environment with our headquarters located in Johns ...
-
Data Integration Specialist III
4 days ago
Black Knight Atlanta, United StatesPosition:Data Integration Specialist III · Job Description: · LOCATION Atlanta, GA or Jacksonville, FL - This role offers work from home flexibility of up to 2 days per week. SUMMARY Responsible for developing data integrations between ICE and our clients systems. Develops proc ...
-
Imaging Service Specialist III
1 week ago
Piedmont Healthcare Atlanta, United StatesSign On Bonus Available · JOB PURPOSE: · Perform installations, repairs, and maintenance tasks on diagnostic medical equipment specific medical devices. Inspect, test, replace and adjust malfunctioning components and parts. Keep records of system problems and issues. · KEY RESPON ...
-
Information Assurance Specialist III
2 weeks ago
Eliteparadigmllc Atlanta, United StatesClearance Type: · Secret · Remote: · No · Shift: · 1st Shift (United States of America) · Travel Required: · Yes, 25% of the Time · Relocation Assistance: · Relocation assistance may be available · Our staff at Elite Paradigm have the opportunity to work on cutting-edge solu ...
-
Credentialing Specialist III
1 day ago
TeleSpecialists LLC Atlanta, United StatesJob Description · Job DescriptionCredentialing Specialist III · About Us: · TeleSpecialists is a rapidly growing national telemedicine company seeking the right talent to join our team. We provide emergent and routine neurology and psychiatry services in over 300 hospitals acros ...
-
Mortgage Post Closing Specialist III
21 hours ago
Clayton Homes Atlanta, United StatesWhy Silverton Mortgage: · •We are a people first organization that was voted a top place to work by the Atlanta Journal and Constitution and the Financial Services Industry · •We believe in giving back and we do so through The Silverton Foundation · •Our strong communication s ...
-
Veritiv Atlanta, United StatesJob Summary and Scope: Briefly describe why the role exists and the scope of management responsibilities · Under general supervision and following established guidelines, performs key collection functions for assigned accounts. Optimizes cash flow by providing excellent investiga ...
-
Emory Healthcare/Emory University Atlanta, United States**Overview** · **Heart. Soul. Expertise.** That's what defines an Emory Employee. No matter where you are in your Healthcare career, when you chose this distinguished profession, you chose to change lives. Emory Healthcare is the only health system in Georgia with four Magnet-des ...
-
Environmental Health Specialist I, II, or III
2 weeks ago
Georgia Department of Public Health Atlanta, United StatesSalary: $42,819.47 AnnuallyLocation : Washington County, GAJob Type: Full Time HourlyJob Number: Division/Section: District 5-2 County PositionUnit: District 5-2 EH - WashingtonOpening Date: 05/01/2024Closing Date: 5/19/2024 11:59 PM EasternDescriptionPay Grade: IClick HERE for V ...
-
Emory Healthcare Atlanta, United StatesOverview · Heart. Soul. Expertise. That's what defines an Emory Employee. No matter where you are in your Healthcare career, when you chose this distinguished profession, you chose to change lives. Emory Healthcare is the only health system in Georgia with four Magnet-designated ...
Customer Services Specialist III - Atlanta, United States - Georgia State University
Description
Description
:Customer Service Specialist III
International Student Scholar Services (ISSS)
Georgia State University
These are exciting times at the International Student Scholar Services Department. We are growing and we are thrilled that you are interested in being a part of our team. We are surrounded by individuals empowered to use their expertise and talents to achieve our mission to pursue excellence.
Are you ready for us? Are you seeking an opportunity with purpose and direction? If you are, we have the perfect opportunity for you We hire great people from a wide variety of educational, career, and personal backgrounds, not just because it is the right thing to do, but because it makes us a stronger team.
The Office of ISSS is seeking (1) Customer Services Specialist III to join the already awesome team taking them to the next level of excellence
You would serve as the initial point of contact for all international students, scholars and visitors to ISSS, including communicating via telephone, general email and voicemail, and managing various electronic forms submitted through our online management software. The successful candidate will provide timely, accurate, and courteous responses to all inquiries and questions regarding ISSS services or appropriate referrals to those of our campus liaisons.
WHAT MAKES ISSSA GREAT PLACE?
A flexible work environment
Generous benefits, including health, dental, vision, tuition assistance, retirement, etc.
A knowledge-sharing organization that works collaboratively with diverse partners.
Professional development opportunity and mentorship
A rapidly growing center within an academic setting
HERE IS WHAT YOU WILL DO
Attend weekly meetings and assist with other duties as assigned, including the review of ISSS website for any errors, gaps, or outdated information, and seeking our office tasks or projects to work on during non-busy times.
Disclaimer: This job requisition provides a high-level job definition. It is not intended to provide a comprehensive or exclusive list of job duties. As such, job duties and/or responsibilities within the context of this job requisition may change at the discretion the employee's direct supervisor.Qualifications
:Minimum Hiring Qualifications:
Bachelor's degree; or a high school diploma or GED and four years customer service, administrative or office experience; or a combination of training and experience.
Preferred Hiring Qualifications:
Full-time work experience in a customer service environment with duties that include answering the telephone, responding to walk-in customer's questions/concerns and e-mail correspondence. Proficient in using software programs such as Microsoft Suite (Word, Excel, Publisher and Powerpoint). Helpful to know Sunapsis, and Banner, and be open to learn software skills. Knowledge of or fluency in a second language. Some knowledge or interest in federal regulations related to foreign student immigration, international education, and student support services.
College/Business Unit
: Enrollment Management Department: ISSSLocation
: Atlanta Campus Shift: 8:30am - 5:15pm Salary : $35,000 - $40,000 Pay Grade: 10 FLSA Status: Non-Exempt Job Type: Full Time (Benefits Eligible)Job Posting
: 04/26/24, 3:56:59 PMClosing Date
: 05/11/24, 3:59:00 AM Special Instructions:To be fully considered for this position all candidates must submit the following at the time of submission:
A complete and accurate GSU application, Resume, Cover Letter (Recommended)
Final candidates must provide three professional references.
#LI-KH1
Please note, Georgia State University's career board updates daily and requisitions are subject to be removed without prior notice or before the posting expires. Georgia State University is an Equal Opportunity Employer and does not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state or local protected class.