- Clearance: Top Secret/SCI Eligible
- 4+ years of IT systems experience
- Server, Network Switching, and/or VxRail technology knowledge
- System patching/maintenance experience
- CompTIA Sec+/A+/Network+ or equivalent preferred
- Ability to monitor and interpret system/tool output and understand an issue is present, along with submitting a required trouble ticket while working with higher level support to engage break-fix corrections to resolve network/system outages
- Hands-on experience with troubleshooting hardware preferred
- Responsible in owning actions and follow up
- Solid communication skills as it relates to team, program and customer interactions
- Critical that the individual be a team player
- Ability to work an 8 hour shift in a 24 x 7 coverage requirement - shift may rotate
- IT problem solving, troubleshooting and remediation experience