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    Contact Center Agent - Knoxville, United States - StaffSource

    StaffSource
    StaffSource Knoxville, United States

    2 weeks ago

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    Description

    Job Description

    Job Description

    . We are currently seeking full-time sales support in the Knoxville, TN area to assist with continued growth.

    Broker Sales Agent Job Duties/Responsibilities:

    • Act as a primary contact for insurance brokers/agents.
    • Provide superior Sales Support to agents with inbound and outbound calls to/from our registered brokers who may be interested in our products/services or are interested in becoming appointed to sell.
    • Build rapport and relationships with brokers.
    • Remain current on product offerings, enhancements, and/or changes.
    • Follow other products/services in the marketplace for better communication with brokers.
    • Work with the Sales/Marketing team to offer support on items needed to enhance sales through brokers.
    • Provide Customer Service support to broker, including, but not limited to:
    • Coordinate the licensing & appointment process for new brokers.
    • Provide training and answer questions on products available.
    • Train brokers and answer questions regarding online portals and technology.
    • Acknowledge and resolve broker complaints or concerns.
    • Provide Administrative Support in relation to broker accounts.
    • Maintain current client files in an orderly manner through the use of automated files.
    • Manage precise data.
    • Work on other tasks as they arise such as assigned special projects and development of new ideas/services, as requested.
    • Document all activities.

    Broker Sales Agent Qualifications:

    • Associate/Bachelor's degree or equivalent relevant work experience.
    • Previous insurance background, Life and Health licenses preferred.
    • Strong communication skills – verbal and written.
    • Strong interpersonal skills to build rapport with brokers.
    • A motivated self-starter who takes pride in his/her level of production.
    • Demonstrated proficiency of MS Office products (Outlook, Word, and Excel), internet, and other related computer applications.
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