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    Sea Logistics Customer Care Specialist - Los Angeles, United States - Kuehne + Nagel

    Kuehne + Nagel
    Kuehne + Nagel Los Angeles, United States

    1 week ago

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    Description
    Sea Logistics Customer Care Specialist - Export |United States | US2042407

    Are you thinking about improving your career development and your professional growth? We invite you to join one of the most successful international logistics organizations here at Kuehne+Nagel. Our Los Angeles branch is looking for a new Sea Logistics Customer Care Specialist to join ourSea Logistics team.

    YOUR ROLE

    As the Sea Logistics Customer Care Specialist, you are responsible for ensuring that our customers have a positive experience each time they engage with Kuehne+Nagel. Your team is responsible for direct interaction with our customers, proactive customer service, problem solving, customer follow up, interaction with our sales colleagues and equally as important, ensuring that our Operational Care Centers have all the necessary information, including systematic information, to be able to execute on our customer behalf. You will report to the Sea Logistics Customer Care Manager.

    YOUR RESPONSIBILITIES
    • Customer Care and Satisfaction: Proactive advice and consultancy, ensuring customer satisfaction
    • Shipment management qualification and entry of customer orders into operational process
    • Complaint management
    • Support customer development and maintenance
    • Close cooperation with branch and area management and Sea Logistics operations for an enhanced customer experience
    • Profit maximization - avoid additional costs and expenses due to internal service failure
    • Financial excellence and development
    • Quotation management - qualification of customer inquiries, provide Kuehne+Nagel quotations and updates, set final selling price with individual adjustments within the given price band and following the national leeway in decision-making
    YOUR SKILLS AND EXPERIENCES
    • Bachelor's degree in supply chain management or similar field
    • 3+ years of Sea Logistics Exports and Freight Forwarding experience.
    GOOD REASON TO JOIN

    At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The hourly wage range for this position is between $25 and $33 per hour. Base salary is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data.

    ABOUT KUEHNE+NAGEL

    With over employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics companies.

    CONTACT

    US Talent Acquisition
    USA.Talent.-
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