Receptionist - Madison, United States - Renaissance of Hilldale

Renaissance of Hilldale
Renaissance of Hilldale
Verified Company
Madison, United States

4 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter


Description
Possess and maintain knowledge of the community and services provided including daily activities and schedule changes.

  • Possess and maintain knowledge of current events and local businesses in downtown Johnson City and surrounding area.
  • Respond to all calls following proper telephone etiquette and taking detailed messages when appropriate.
  • Ensure that messages are relayed promptly to the intended person.
  • Offer refreshments to visitors and make them feel welcome and comfortable.
  • Assist with other duties as assigned.
  • Coordinate appointments and reservations as necessary for residents.
  • Receive and distribute packages.
  • Ensure lobby entrance is tidy and clean.
  • Respond to emergency situations and safety hazard situations.

Qualifications

  • Excellent customer service skills
  • Good organizational and time management skills
  • Good problemsolving skills
  • Mature, cheerful personality
  • Desire to work with senior adults
  • Must be willing to work hours required to complete the duties of the position, including weekend and holiday hours as scheduled.

Knowledge Requirements

  • Must have minimum high school degree. (Prefer 24year college degree)
  • Professional communication skills
  • Telephone etiquette and customer service
  • Any additional required training


The Concierge is an open area, front desk position that is a greeter to all visitors and a resource for residents and families.

Duties include handling specific resident services, providing support to management and other departments and includes the following duties:


  • Extend a prompt, warm and inviting welcome to all visitors.
  • Answer calls in a friendly and professional manner.
  • Maintain a clean and neat reception area making a good first impression.
  • Seek administrative support as needed.
  • Perform multiple tasks simultaneously in a fastpaced, highvolume environment.

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