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Axiom Technologies Charlotte, NC, United StatesAxiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. ...
IT Service Technician - Charlotte, NC, United States - Axiom Technologies
Description
Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at
This role will provide onsite/ on-call assistance to end-users within the organisation's desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
Record every interaction with end users in the ticketing system, ensuring accurate classification of Configuration Items (CIs), Categories, and Subcategories.
As a first line of IT contact with users, report any bugs, issues, or common problems to leads or managers to improve user experience.
Manage disposal of outdated IT equipment in compliance with regulations.Oversee asset stock management and tracking.
Support Mac devices and ensure IT infrastructure compatibility.
Handle installations, configurations, upgrades, and troubleshooting of OS/software.
Manage information systems security and asset inventory.
Proven experience in IT field services, preferably in an enterprise-level organization.
Strong technical skills with hardware and software, including Windows and Mac.
Relevant IT certifications (e.g., A+ Hardware certification) or a degree in IT, Computer Science, or a related field.
Proficiency in English and local languages
Proactive floor walks on every site visit.
Should be available in traveling between multiple sites in a 30-mile radius of each other
Experience in the medical field is preferred but not compulsory
Have a car to travel to spoke sites
