- Configure, maintain, troubleshoot and repair technology equipment such as computers, printers, video displays, data projectors, visual presenters, video conference devices, scanners, cameras, telephones, televisions and other associated peripherals. Wi-Fi and Security Cameras are ran by Ubiquiti Software.
- Install and configure software applications used by Swan Lake Resort onto company computers.
- Apply software application upgrades and patches when directed/instructed.
- Troubleshoot and/or resolve staff issues with technology equipment, network connectivity and software applications. Knowledge of Office 360 a plus.
- Train and support staff on proper use of technology equipment and software applications.
- Assist with maintenance of the network servers and infrastructure equipment.
- Assist with backup procedures.
- Working directly with guests in a customer service capacity on guest Wi-Fi issues.
- Maintain and troubleshoot company printers, copiers, etc.
- Assist users in PC-related issues and training of users for newly introduced software components.
- Maintain and troubleshoot all company issued cell phones.
- Maintain company VOIP Phone System. Knowledge of ShoreTel system a plus.
- Being the IT liaison with third party software companies in use on property
- Associates of Applied Science or IT related field preferred.
- 2+ years of recent and relevant experience in the fields of IT &/or IT Networks
- Ability to work effectively and productively with minimal supervision
- Team player willing and able to meet agreed upon goals
- Must be willing to be on-call during off-duty hours for emergencies.Must be able to develop strategies and steps to achieve organizational goals.
- Must be able to convey information and ideas clearly.
- Must be able to evaluate and select among alternative courses of action quickly and accurately.
- Must work well in stressful, high pressure situations.
- Must maintain composure and objectivity under pressure.
- Must be effective at listening to, understanding, and clarifying the concerns and issues raised by employees and guests
- Maintain SSL Certificates
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Information Technology Network Specialist - Plymouth, United States - Swan Lake Resort
Description
Job Description
Job DescriptionJob Summary: Swan Lake Resort is currently seeking a(n) Information Technology/IT candidate to support the staff and guests.
Job Goals: Maintain technology equipment and assist staff in its use.
Job Skills/Requirements/Essential Functions:
Education &/or Experience:
Skill Requirements:
