Online Order Fulfillment Specialist - New Castle, United States - The Restaurant Store

The Restaurant Store

Verified Company

New Castle, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

***The Online Order Fulfillment Specialist with The Restaurant Store is responsible for assisting the Online Order Fulfillment Manager with various aspects of customer order process for a retail branch location. The Online Order Fulfillment Specialist will achieve a variety of operational goals through effective order entry, management and fulfillment strategies that align with the goals of our sales, purchasing, and inventory teams.

ESSENTIAL DUTIES & RESPONSIBILITIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Manage all customer orders by reviewing and analyzing the Open Order Report and communicating with customers as needed to ensure completion and satisfaction
Communicate effectively with the Inventory and Sales Departments to maintain a consistent focus on what is best for our customers
Maintain accountability with Inventory Department for accurate inventory levels
Maintain accountability with Sales Department for accurate and timely communication with customers
Maintain the overall cleanliness of the store

EDUCATION and/or EXPERIENCE

Minimum of 1 year of relevant experience in retail and/or supply chain management
High school diploma or GED, or equivalent combination of education and experience

KNOWLEDGE, SKILLS, & ABILITIES

Proficiency with MS Office required (Outlook, Word, Excel, PowerPoint), and experience with CRM systems and project management tools
Strong analytical and problemsolving skills
Strong verbal and written communication skills; ability to explain technical and complex concepts in a simple and concise way to ensure ease of understanding
Demonstrated ability to manage multiple assignments and deadlines in a fastpaced environment
Ability to quickly adapt as business needs change; ability to address difficult situations with diplomacy and emotional intelligence
Service leadership approach with a demonstrated desire to exceed expectations

LANGUAGE SKILLS

Business Proficiency in English is required

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is performed while standing and/or walking, up to and including 9 hours/day
Requires the ability to communicate effectively using speech, vision, and hearing
Requires the regular use of hands for simple grasping and fine manipulations
Requires occasional bending, squatting, crawling, climbing, and reaching
Requires the ability to occasionally lift, carry, push, or pull medium weights, up to 50lbs.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and vehicles. Occasional activities may involve exposure to marked changes in temperature and humidity, and exposure to dust, fumes and gases. The noise level in the work environment is usually quiet to moderate. The passage of employees through the work area is average and normal.

TRAVEL REQUIREMENTS
May require occasional travel to other stores within the region

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