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Myrtle Beach

    Customer Care Representative - Myrtle Beach, United States - Lennar

    Lennar
    Lennar Myrtle Beach, United States

    4 weeks ago

    Default job background
    Description

    Location:

    Location:

    Customer Care Representative in Myrtle Beach at Lennar Homes **Location:**

    **Experience:**

    2 years **Job Description**

    **Overview**

    **Summary of Position Requirements**

    Responds to and handles customer care requests professionally and as quickly as possible. Responsible for evaluating requests, scheduling trades to complete work, issuing service requests and purchase orders, expedite repairs and ensure homeowner satisfaction.

    **Responsibilities**

    **Primary Duties and Responsibilities**

    Manages completion of quality home repairs within standards set by company and industry specifications

    Respond to homeowner service calls as assigned by the Customer Care Regional Call Center, Customer Care Coordinator and/or Customer Care Area Manager

    Contact homeowner within 24 hours and inspect calls within 72 hours after receiving service request

    Evaluates homeowner request to determine whether repair is warrantable or the responsibility of homeowner

    Monitors business partners work for completion and satisfaction of repairs

    Open and close Web Requests, Service Requests and Work orders, as needed

    Completes minor home repairs; obtains customers approval/signature for completed service requests

    Monitors status reports for accuracy

    Expedites emergency repairs

    Assists in maintaining community standards

    Perform Demonstrations, Celebrations and 30 day post close homeowner walks

    Participates in rotation of After Hour On Call

    #CB

    **Qualifications**

    **Education and Experience Requirements**

    Minimum High School or GED required

    Minimum 2 years customer service experience required, preferably with a homebuilder

    Must possess good organizational and time-management skills, communicate effectively, and understand technical aspects of residential construction

    Able to analyze problems, determine solutions, and produce desired outcome

    Intermediate to advanced PC skills (Microsoft Word and Excel)

    Excellent verbal and written communication skills

    Must possess professional attitude to represent company in a positive manner

    Valid Drivers License and good driving record

    **Type**

    Regular Full-Time

    **Job Requirements**

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