IT Technician Campus - Tucson, United States - Legacy Traditional Schools

Legacy Traditional Schools

Verified Company

Tucson, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

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Ignite your desire to be the best _

Imagine an energy so positive, so powerful, it ignites your desire to be the best, inspires you to bring out the best in others, and fuels your aspiration to do the best work of your career.

At Legacy Traditional Schools we do things a special way, in a way that ignites our desire to be the best, illuminates our educators' best talents, lights up the minds of our students, and fuels our school spirit.

We shine the brightest when we raise our hands and rise to the challenge of changing lives through education, cultivating bright curious minds, achieving award-winning results, upholding our values, and engaging positively with our students, parents and communities.

The primary responsibility of the IT Tech I position is to provide the first level of IT support to all users at the campus.

Any issues they are unable to resolve will be escalated to the Regional IT Specialist.

The Level 1 technician will also assist in the installation, maintenance, upgrade, and repair of all IT-related equipment and software.

This technician will perform regularly scheduled checks of the campus to ensure technology is working as expected. These duties will be performed under the guidance of the Principal.

First Level Technical Support (80%)

Perform initial technical troubleshooting steps for both hardware and software related issues
Repair or replace necessary devices/peripherals as needed
Build out of new computers and set up of workstations
Ability to recognize when an issue needs escalation to other members of the team
Work on support requests via ticketing system, and other means of communication
High level troubleshooting of network issues
Train users on use of hardware and software
After hours special events and activity support

Projects (20%)

Assist in new campus technology rollouts and refreshes (staff workstation and lab set up)
Provide documentation of recurring issues and instructions an end user can perform in attempt to selfresolve for faster resolution
CompTIA A+ Certification Required
CompTIA Network+ Certification (preferred)
2+ years of experience with the setup and configuration of workstations and servers (hardware and software), printers, and copiers.
Basic working knowledge of information systems concepts
Good interpersonal skills, including the ability to follow directions
Good organizational and problem solving abilities.
Strong verbal and written communications skills.
Basic ability to work on multiple competing customer needs with flexibility and professionalism.
Basic knowledge of IT Service Management concepts and ticketing systems.
Basic PC support knowledge that includes understanding of computer hardware (desktops, laptops, tablets, printers, etc).
Basic operating system and software knowledge that includes Active Directory, Windows 10, Microsoft Office Suite/O365, ChromeOS, Google GSuite.
Basic understanding of mobile device platforms (iOS and Android), hardware and device management (MDM)
Basic understanding of fundamentals of computer networking, including basic network connectivity troubleshooting skills.
Basic understanding of A/V equipment (projectors, displays) and collaborative work tools including Slack, Google Meet, Microsoft Teams and Zoom.
Basic understanding of VoIP telephone systems, paging systems and scrolling billboards.
Ability to work closely with end users with different levels of understanding and abilities in describing their issues.
Ability to work in front of staff and students while performing troubleshooting.
Ability to recognize when an issue needs escalation to other members of the team

Ability to work through complex technical issues.
Ability to communicate to both the end user and IT staff for issue escalation.
Ability to followup with end user(s) and keep them informed.
Desire to learn and provide quality support for all campus end users.
The incumbent in this position will be required to pass a criminal history background check

Arizona Employees:

Arizona Department of Public Safety Level One IVP Fingerprint Clearance Card
Must be able to obtain and hold a valid IVP Level One Fingerprint Clearance Card at all times

Nevada Employees:

NV Fingerprint Background Check
This position requires the need to lift objects (up to 50 pounds) on occasion.
This position may require sitting for long periods at times, talking on the phone, standing, kneeling, stooping and long periods of concentration.

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Enjoy the benefits of being the best_

Education is not a spectator sport, so we encourage you work hard, learn, have fun and always do your best.

If you raise your hand to accept the challenge of changing lives through education and give your very best to contribute to our students' success, you'll experience:

A. our colorful school spirit

B. a fulfilling career

C. a culture of connection

D. our spirit of tradition

E. the benefits of being the