Computer Technician - Rensselaer, United States - TekwissenGroup
Description
Job Description
Summary:
- As a Field Engineer 3, you will perform activities associated with installing, diagnosing, maintaining, and servicing computerrelated products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and lowend servers at customer sites, and/or depot locations.
- This is a journeyman position for the typical desk side support technician.
- You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools.
- Your assignments will range in complexity from troubleshooting and repair to more difficult device repair, including reloading and reimaging of PCs/laptops, and installing and optimizing HW/SW networking products.
Responsibilities:
- Provides support for software, hardware and networking support for desktops, laptops, and servers.
- Provides maintenance and support on legacy products.
- Supports Core, server products.
- Performs disk replacement on enterprise storage products.
- Installs and maintains PCs and associated software, networks, servers, and peripherals.
- Supports network products from operational and maintenance perspectives.
- Performs installs, moves, adds and changes as required.
- Provides followup on problems or escalation.
- Maintains a high degree of professionalism in actions, demeanour, and dress.
- Ensures customer satisfaction throughout the service delivery transaction.
- Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system
TECHNICAL SKILLS Must Have
- Client Service Support
- Knowledge of ticket system and SLA's
TekWissen Group is an equal opportunity employer supporting workforce diversity.
Job Types:
Full-time, Contract
Pay:
$ $22.86 per hour
Ability to Relocate:
- Rensselaer, NY 12144: Relocate before starting work (required)
Work Location:
In person
More jobs from TekwissenGroup
-
Research Assistance/scientist/lab Technician(Recent
Houston, United States - 5 days ago
-
Associate Manufacturing Technician
Sunnyvale, United States - 2 days ago
-
Customer Service Representative
Madison, United States - 1 week ago
-
Supply Management Planner
Dubuque, United States - 3 weeks ago
-
Desktop Support Technician
Burbank, United States - 1 week ago
-
Principal IT SAP Wm Functional Analyst
Oakland, United States - 3 weeks ago