Area Relations Manager- Sacramento - Radiance Holdings

Radiance Holdings
Radiance Holdings
Verified Company
Sacramento, United States

4 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

About Sola Salon Studios
Sola Salons is a wholly owned subsidiary of Radiance Holdings, LLC.

It is the nation's largest and fastest-growing salon studios franchise and was established in 2004 with the opening of the first-of-its-kind location right here in Denver.

Now, with over 700 locations in the US and Canada, we provide 30,000+ salon professionals with premium, fully equipped salon spaces in which they own and operate individual boutique salons alongside the support and tools they need to succeed.


The Sola Home Office is in Lakewood, CO and our Home Office Team is a group of ambitious, driven, and fun people who work hard and enjoy what we do.

We are looking for people committed to serving our beauty professionals and who share our goal of empowering others to live their best lives.


Position Summary:

Area Relations Manager (ARM)**In the role of ARM, you are responsible for achieving revenue goals through lead generation, conversion, and retention activities that include developing and maintaining relationships within the community in each of your Sola Salons locations.

By partnering with the General Manager, Regional Manager, Operation Manager and Director you will cultivate a deep knowledge of the customer and the local market.

As the ARM, you will join our Corporate Operations team to ensure the success and growth of our eight corporate-owned locations in the Sacramento Market.

Some of these locations include - Roseville, Folsom, Rocklin, and Auburn.


The ARM is a front-line position which directly addresses the needs of our professionals and is responsible for executing our Sola programs and initiatives in the market.

We are a service business in which we enable professionals to grow successful businesses.

Sola's success is based on marketing and recruiting the best professionals in the market and working with them to stay with us long-term.

The Sola Manager is directly responsible for delivering a high level of support and service to our professionals and their clients so they can each achieve their success as they define it.


_ This is full-time position with some nights and weekends required_. Our beauty professionals have 24/7 access to the salon, so it is sometimes necessary to work before or after usual business hours to accommodate their schedules. The right person for this position is passionate about supporting other's success, has a proven ability to communicate, is organized and detail oriented, and can assist in developing effective systems and executing processes.


Position Reports to:
General Manager

  • CA**
    Personality and abilities of who we are looking for:
  • _
Highly self-motivated individual_, who thrives in a self-managed environment and has a true entrepreneurial spirit.

  • Ability to take on multiple tasks at any given time and achieve desired deadlines.
  • Highly proficient with time management and organizational skills.
  • High EQ individual, who can lead decisions with facts, not emotion.
  • Outgoing and personable individual, who loves to meet new people and can communicate effectively through text and verbal communications.
  • Ability to maintain a professional demeanor with both written and verbal communications to our customer, even under high stress situations.
  • Customer centric oriented, who strives to foster a customer service forward community.
  • Ability to use various technologies to complete basic job functions, such as iOS devices, PC computer, Word, Excel, PowerPoint, RentManager, Microsoft Outlook and other communication platforms such as Zoom and Microsoft Teams.
  • Must be able to provide and maintain proof of auto insurance.

Responsibilities:


Leasing and operations:


  • Manage all aspects of lead generation in the CRM tool. This includes generation of new lead, cultivation of existing leads, pre/post tour followup, reengagement strategies of cold leads and overall fostering and maintenance of the CRM tool.
  • Manage and update CRM system to ensure detailed information is entered and maintained from all lead sources.
  • Respond to all potential leads with timely followup and ensure the CRM tool and CMS systems are up to date and well maintained.
  • Respond to telephone inquiries, text messages in the CRM tool
  • Timely (in real time where possible) _and conduct walkin and scheduled tours with prospects._
  • Make outbound sales calls to leads, with the intention of scheduling a tour with the driver being to move the sales process forward and ultimately renting of the studio.
  • Stay up to speed with current market trends, following social media platforms of Sola (local pages and national) and local competitors.
  • Keep a pulse on locations local influencers and social media presence, to increase awareness, reputation, and knowledge of the community.
  • Directly manages and conducts tours of studios through physical, onsite tours of studio and overall locations facilities.
  • Support the General Manager and Director in ensuring that
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