- High School diploma or equivalent and/or experience in a hotel or related field preferred.
- Must be able to convey information and ideas clearly.
- Must be able to evaluate and select among alternative courses of action quickly and accurately.
- Must be able to multi task.
- Must be able to show initiative in job performance including anticipating what needs to be done before it becomes a necessity.
- Must routinely meet deadlines.
- Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
- Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need.
- Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests.
- Must be able to work with and understand financial information and data and basic arithmetic functions.
Responsibilities
- Approach all encounters with guests and employees in a friendly service-oriented manner.
- Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming which include wearing the proper uniform and nametag when working (per brand standards)
- Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
- Maintain a warm and friendly demeanor at all times.
- Employees must at all times be attentive friendly helpful and courteous to guests managers and fellow employees.
- Handle incoming/outgoing calls in an attentive courteous and efficient manner according to standard operating procedures.
- Take and deliver messages according to standards.
- Maintain guest privacy at all times.
- Provide information about the hotel.
- Be familiar with emergency procedures.
- Be familiar with VIP procedures.
- Be able to provide accurate directions to the hotel.
- Be familiar with the surrounding area of the hotel.
- Send/receive guest faxes.
- Serve as radio dispatcher maintaining proper radio and paging procedures.
- Record and relay all guest requests and verify completion.
- Maintain daily activity log.
- Establish and maintain efficient filing system of guest registration cards.
- Process wake up calls per the guest's request.
- Assist with Front desk procedures to include bucket check and any other duties assigned by Front Desk manager
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Description
Job Summary
The Telephone Operator's main responsibility is to responds to incoming calls in a timely manner and direct caller to appropriate destination; ensuring efficient communication within to and from the hotel while maintaining attentive courteous and efficient customer service.
